ScottsdaleRecruiter Since 2001
the smart solution for Scottsdale jobs

Customer Service Respresentative (Scottsdale,AZ)

Company: Zovio
Location: Scottsdale
Posted on: January 10, 2021

Job Description:

Student Response Specialist

  • Chandler, AZAt Zovio, we re doing something different, and we want you to be a part of it. To put it simply, we re all here to meet the needs of today s learners. Whether that s by helping them get a college degree or by providing them specific, focused training, we re all about making it possible for people to achieve their aspirations and dreams. We partner with higher education institutions and employers to make that happen.With our mission to innovate and take bold steps forward in education as a leading education technology services provider, we are an entrepreneurially-minded organization looking to the future but with more than a decade of experience and resources backing us up! We have a culture of Passion, Innovation and Teamwork, and are full of ambitious people that, like you, support our commitment to putting people first. If you want to know more about us, be sure to check out Zovio.com.Position Summary:Job Description:Essential Job Duties:
    • Handle all student inquiries, ensuring they meetpre-qualifications for enrollment, and connect potential students to enrollment department
    • Active listening and ability to respond positively to difficult customers
    • Address initial concerns, and proactively provide features specific to the student s needs
    • Able to multi-task and work with omni-channel strategy
    • Ensure service levels and key performance indicators are met/exceeded
    • Follow procedures, scripts, and develop rapport and constructive working relationships with all internal and external customers
    • Thrive as a team player in a fast-paced, high-energy, change-oriented environment
    • Understand and support the client s mission and total enrollment objectives
    • Compliance with all internal and external regulatory policies and procedures
    • Reliable attendance, strong work ethic, positive attitude, and open to coaching and learningAdditional Job Duties (include but are not limited to):
      • Interpret and communicate University policies and procedures accurately.
      • Effectively communicate and report as required or requested with management.
      • Exercise independent judgment and effective critical thinking skills.
      • Additional duties as assigned.Minimum Requirements:
        • Ability to work a Monday - Friday shift with 2-3 weekend days per month.
        • Proficient in Microsoft Office Word, Excel, Outlook, and PowerPoint applications.
        • Demonstrated effective critical thinking, decision making, and oral/written communication skills.
        • Complete discretion and confidentiality in handling of all business relations.Preferred Qualifications:
          • One (1) year of customer service, high volume call center, public contact related professional experience required (preferably in an outbound call center environment)
          • Multi-line/call center phone experience strongly preferred (predictive auto-dialer experience).Education:
            • 30 college units from a regionally or approved nationally accredited institution is preferred; minimum of high school diploma or equivalent required.Who you are:
              • Integrity is more than a buzz word to you
              • You inspire others to learn more and become more
              • You make decisions and own it
              • You don t settle for good, you strive for great
              • You crave change, you embrace it Why Us?
                • We re an organization changing and shaping the lives of learnings across the country. Whether directly or indirectly, you ll be helping make a real difference in the world.
                • Our environment and culture encourages collaboration, requires communication and rewards risk-taking.
                • We try hard to provide a good work life balance. We think we re a great place to work that also allows you to have down time with friends and family.
                • We believe in giving back to the communities in which we live and work. In fact, we offer 16 hours of paid time off for you to volunteer, in addition to your vacation days and company holidays.
                • We want you to live a healthy lifestyle, and offer wellness programs, fitness centers, and onsite health clinics.
                • Zovio is an Equal Opportunity Employer. Diversity of thought, culture, identity, and experience are important for what we re doing. If everyone here thought alike, we d never come up with anything new, much less anything bold or innovative. We want you to be your whole self here, and appreciate the unique nature of the people around you, too. Zovio s purpose is to help everyone be in a class of their own.#BringIt Associated topics: call, client service, customer, customer care, customer service, guest, help desk, service call, service representative, support specialist

Keywords: Zovio, Scottsdale , Customer Service Respresentative (Scottsdale,AZ), Hospitality & Tourism , Scottsdale, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


11C Indirect Fire Infantryman
Description: As an Army National Guard Indirect Fire Infantryman, you 039 ll be in charge of the Infantry rsquo s most powerful weapon ndash the mortar. As part of a mortar squad, section, or platoon, you will (more...)
Company: Army National Guard
Location: Phoenix
Posted on: 01/18/2021

Shift Leader - Restaurant
Description: Req ID:--200630 Your Road to Success Starts Here Since 1964, Love's has been known for Clean Places, Friendly Faces, and we have grown to who we are today because of retail employees like you. You've (more...)
Company: Love's Travel Stops & Country Stores
Location: Tolleson
Posted on: 01/18/2021

Assistant Store Manager
Description: O'Reilly is now hiring Assistant Store Managers who are dedicated to assisting Store Managers in developing team members who deliver excellent customer service and a positive customer experience. These (more...)
Company: O'Reilly Automotive
Location: Surprise
Posted on: 01/18/2021


Shift Supervisor - Hiring Now
Description: ---Now Hiring Shift/Team Leaders --We're looking for people who love serving customers, have experience in the restaurant industry and who want to be apart of the largest restaurant
Company: Long John Silver's
Location: Phoenix
Posted on: 01/18/2021

Housekeeping EVS Associate
Description: Primary City/State:Phoenix, Arizona Department Name: Environmental Svcs-Hosp Work Shift: Varied Job Category:Facilities We offer a 1,000 sign-on bonus--to qualified applicants You have a place in the (more...)
Company: Banner - University Medical Center Phoenix
Location: Phoenix
Posted on: 01/18/2021

Housekeeping Associate - Phoenix, AZ
Description: Position descriptionResponsible for cleaning all areas of the facility. Including patient rooms, offices, rest rooms, corridors, floors and other areas as assigned. Must collaborate with others, organize (more...)
Company: Mayo Clinic Hospital-Saint Mary's (Rochester, Minn
Location: Phoenix
Posted on: 01/18/2021

Cook
Description: Job Description Company: Cafe Rio Inc. Position: Restaurant Team Member Department: Team Member Req : 4894663 Location: 2501 West Happy Valley Rd, Ste 50-1220 Start your path to Cafe Rio Stardom today (more...)
Company: Cafe Rio
Location: Phoenix
Posted on: 01/18/2021

Line / Prep Cook - All Shifts - Busy Kitchen
Description: We are currently filling a Line / Prep Cook Position in the kitchen. Come be part of a new concept with a fresh American bar menu. We are looking for a professional line or Prep cook to prepare food to (more...)
Company: Lookout Tavern
Location: Phoenix
Posted on: 01/18/2021

Restaurant Staff - Hiring Immediately
Description: Job DescriptionCompany: Cafe Rio Inc. Position: Restaurant Team Member Department: Team Member Req : 4894663 Location: 2501 West Happy Valley Rd, Ste 50-1220 Start your path to Cafe Rio Stardom today (more...)
Company: Cafe Rio
Location: Phoenix
Posted on: 01/18/2021

Delivery Driver / Courier
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Sedona
Posted on: 01/18/2021

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Scottsdale RSS job feeds