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Spa Front Desk & Reservations Full Time

Company: Fairmont Hotels & Resorts
Location: Scottsdale
Posted on: April 5, 2021

Job Description:


Are you passionate about the spa industry and providing unforgettableexperiences? We have an amazing opportunity to work in a fast-paced, luxury environment providing five diamond spa services to our guests. As a Spa Front Desk & Reservations Coordinator, you are the first point of contact for our guests, giving you the opportunity to shine and set the stage for an amazing experience.

What is in it for you:

  • Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
  • On-site employee cafeteria
  • Learning programs through our Academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is your limit!

    What you will be doing:

    • Consistently offers professional, engaging and friendly service
    • Create a welcoming atmosphere for guests during check in and check out
    • Maintain a high level of professionalism in all aspects of job performance
    • Host guests through the facility and familiarize them with the surroundings while explaining the wellness journey
    • Guide the guests toward their specific needs when making reservations and off multiple treatment bookings and up-sells
    • Communicate all changes, cancellations and additions to the back of house leadership team
    • Promote a safe working environment by adhering to hotel health and safety standards
    • Process transactions and adjustments in Book4Time daily
    • Accept responsibility for cash drawer and ensure balance at close of shift
    • Perform any duties and responsibilities as assigned including daily checklists

      Your experience and skills include:

      • Experience working in the spa or salon industry
      • Book4Time experience preferred
      • Must be able to read, write, and speak English
      • Bilingual in Spanish is an asset
      • Basic computer skills required
      • Adhere to Fairmont Scottsdale Princess grooming guidelines
      • Constant standing and walking throughout shift

        Your team and working environment:

        A team of Heartists that are committed to working together, supporting each other, and providing the best guest experienceFeel Valued, Feel Sparked, We Are One

        Our commitment to Diversity & Inclusion:
        We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

        Why work for Accor?
        We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.

        By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

        Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Keywords: Fairmont Hotels & Resorts, Scottsdale , Spa Front Desk & Reservations Full Time, Hospitality & Tourism , Scottsdale, Arizona

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