Concierge - Part Time

Company: myGwork
Location: Scottsdale
Posted on: April 8, 2021

Job Description:

JOB DUTIES Takes great pride in offering helpful, friendly service at all times Greets and assists all guests and property personnel in an efficient and courteous manner Defines, communicates, and maintains high standards of guest service at all times Provides a luxury lifestyle experience for all the property guests as they visit the centeror reach out via phone, email, or digital channels Maintains a strong knowledge of offerings at the property and can guide guests to appropriatemerchandise, dining options, gift ideas, etc. Informs and suggests opportunities to engage guests in center-wide retailers, events,theater, spas and restaurants available at or around the property and local area Performs services requested including reservations for dining, travel, entertainment,rentals, gifts, sporting events, etc. This may require running errands away from the ConciergeDesk at the center or light event planning Supports and promotes all property programs and events Assist with property services, All Access Meal Delivery Anticipates the services sought after by ascertaining the mood and style of the guest;identifies solutions before being asked Develops strong working relationships with building management, tenants, other buildingservice providers, retailers, restaurants, hotels, and other area businesses Actively researches shopping, dining, experiential trends to ensure t he property is able toprovide guests with services both expected and unexpected Assist guest in high traffic areas throughout the property. Assisting guest at directories, plaza area, central courts, and lounges. Concierge will be roaming the property to assist guest with property information. Must beable to travel and stand for a number of hours. Builds professional networks within the guest base and community to enhance knowledge andservices currently being offered Must be able to use a computer and an iPad, and be tech savvy Responds to guests via phone, email, and property website. Corresponds with guests who require follow up or solutions Participates in and successfully completes all training programs Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring allbrochures, and literature are stocked at all times Tends to other administrative duties as assigne d Acts as a property ambassador within the center and local community to promote t heproperty's services, amenities and events Partners with the on-site property management team, including carrying out marketing andservice initiatives and goals, including promotional and rewards programs for mall guests SKILLS AND APTITUDES Passionate about providing exceptional service and interpersonal relationships Thinks creatively to resolve all customer concerns, and anticipate their interests inservices, amenities, programs & events while visiting the property Communication clearly, concisely, and effectively in verbal and written form Is a friendly and caring person Excellent problem-solving skills Tech-savviness, including proficiency in iOS platform, iPads, iPhones, etc. Ability to quickly learn web-based software and communication platforms Has flexible working hours and a proven record of dependability and punctuality Able to complete multiple tasks while maintaining a pleasant and professional demeanor Appears polished and professional and consistently adhere to company dress code andgrooming guidelines Follows all policies and procedures set forth in JLL and client handbooks Possesses strong working knowledge of Microsoft Outlook, Facebook, Twitter, Internet, Appbased programs and Microsoft Office (required) Able to listen and react quickly to guests', tenants', and retailers' requests Able to prioritize tasks under pressure Able to work with varied personalities and temperaments Able to work as part of a team in a collaborative way Takes initiative, self-motivated Required to frequently sit, talk and hear Able to use a mall website and other documents through company sites EDUCATION AND EXPERIENCE Bachelor's degree or equivalent work experience Prior experience with luxury hotel, retail or restaurant "front of house" guest servicerequired Previous community involvement or networking experience is preferred Two or more years ofprevious high-end retail, fine dining, or VIP hospitality #LI- BH3 JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading globalprovider of real estate and investment management services. We take our responsibility to protectthe personal information provided to us seriously. Generally the personal information we collectfrom you are for the purposes of processing in connection with JLL's recruitment process. Weendeavour to keep your personal information secure with appropriate level of security and keep foras long as we need it for legitimate business or legal reasons. We will then delete it safely andsecurely. For more information about how JLL processes your personal data, please view our Candidate PrivacyStatement . For additional details please see our career site pages for each country. For employees in the United States, please see a fully copy of our Equal Employment Opportunity andAffirmative Action policy here . Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with andproviding reasonable accommodations to individuals with disabilities. If you need a reasonableaccommodation because of a disability for any part of the employment process - including the onlineapplication and/or overall selection process - you may email us at Accommodation.Reques@am.jll.com . Thisemail is only to request an accommodation. Please direct any other general recruiting inquiries toour Contact Us page > I wantto work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar toemployment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records ofconviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for anyconvictions directly related to its duties and responsibilities. Only job-related convictions willbe considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) pleaseview our Supplemental Privacy Statement which describes your rights and disclosuresabout your personal information.If you are viewing this on a mobile device you may want to view theCCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider foremployment all qualified Applicants, including those with Criminal Histories, in a mannerconsistent with the requirements of applicable state and local laws, including the City of LosAngeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualifiedapplicants with arrest and conviction records. This employer is a corporate member ofmyGwork, the business community for LGBTQ+ professionals,graduates, inclusive employers & anyone who believes in workplace equality.

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