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Remote Customer Service Training Program Lead Analyst

Company: Cigna
Location: Scottsdale
Posted on: April 9, 2021

Job Description:

A healthcare company is searching for a person to fill their position for a Remote Customer Service Training Program Lead Analyst. Core Responsibilities Include: Managing end to end learning tasks associated with the program Consulting with operations training resources to ensure development and delivery of effective learning solutions Updating existing and creating new course content based on business needs and ongoing evaluation of training program effectiveness Skills and Requirements Include: At least 3 years of instructional design and classroom facilitation experience Good analytical capabilities Experience using a variety of training techniques to facilitate learning including lecture, activity-based learning, and skills practices At least 2 years of experience in E-Learning development tools such as Storyline; Captivate; Camtasia Demonstrated ability to design and develop a variety of training tools to meet specific learner and business needs Strong communication and collaboration

Keywords: Cigna, Scottsdale , Remote Customer Service Training Program Lead Analyst, Hospitality & Tourism , Scottsdale, Arizona

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