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Ambassador / Customer Service - Scottsdale

Company: General Dynamics
Location: Scottsdale
Posted on: November 19, 2021

Job Description:

Responsibilities for this Position Added - 12/31/69 Customer Standards & Services Scottsdale, Arizona - Full Time Job Description Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. Job Title: Ambassador Business/Function: Regional Operations US Career Band / Job Grade: B1 / 3 Job Code: US0118 Work Location: Scottsdale, AZ Reports to: Senior Manager Customer Service Position Summary: The ambassador is dedicated to support the FBO's 5-star customer service provided to our customers, visitors, and business acquaintances by performing the following duties: Main Responsibilities: * Greeting aircraft by welcoming and escorting passengers and/or crew upon arrival or prior to departure to the FBO and serving as liaison for service requests, internal department assistance and /or staff member needs. The Ambassador must ensure that customers are taken care of either at the FBO and/or outdoors on the ramp and street side * The ambassador will be trained in the art of providing proactive, efficient, and polished concierge service and the proper greeting of customers, escorting of customers during arrival and departure on and off the ramp. * The ambassador will receive FBO customer service training to perform customer service duties and responsibilities. This individual must also have knowledge of the myriad of services the Company provides. * Responsible for acquiring an in-depth knowledge and understanding of Jet Aviation's history, lines of business, affiliates, and sister companies along with their service offerings. * Responsible for achieving a thorough knowledge of the immediate geographic area in which the FBO is located as well as a superior knowledge of the city and region-at-large. This information should include restaurants, hotels, sightseeing opportunities, current entertainment and special event referrals and information. * Must be able to work a flexible schedule including nights, weekends, and holidays. * Other duties may be assigned, as needed. Minimum Requirements: * High school or trade school diploma * Must have a valid driver's license with a clean driving record Desired Characteristics: * Strongly prefers an Associate's Degree in hospitality, tourism or related field or 2-3 years of qualifying experience and/or a combination of both. * Must have strong interpersonal skills and be able to interact with customers, visitors and business acquaintances. * Must have the ability to work well with others at all levels of the organization and must be a team player. * Must be able to communicate well both orally and in written form. * Ability to effectively present information and respond to questions, both on the phone and in person. * The ambassador needs to be resourceful. They do not need to know everything but need to know how to acquire information. * May be required by management to travel for certain special events. * Must have basic computer knowledge, including but not limited to, WORD, EXCEL, POWERPOINT, and OUTLOOK. * Is able to speak effectively and clearly before groups of customers or employees of the organization. * Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages. Must be able to add, subtract, and multiply in all units of measure, using whole numbers, common fractions, and decimals. Displays a thorough understanding of computer technology and excels in using the computer systems provided by the company to perform the duties. * Must have the ability to manage time appropriately, to prioritize projects, to analyze, to evaluate situations and determine the best solution. This individual must be able to adapt to work in a highly-stress and rapidly changing environment. The capacity for logical, rational and analytic thought is required. * Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency) Physical Demands / Work Environment Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use hands to finger, handle, or feel, reach with hands and talk or hear. The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year. Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individual's race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws ("EEO status"). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.

Keywords: General Dynamics, Scottsdale , Ambassador / Customer Service - Scottsdale, Hospitality & Tourism , Scottsdale, Arizona

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