Customer Service Representative

Company: PDS Tech, Inc.
Location: Scottsdale
Posted on: January 12, 2022

Job Description:

PDS Tech is currently seeking a Customer Service Representative for our client in Scottsdale, AZ**Start building a bridge to a better career with our client**Come join our team of bridge builders. With -full-time remote work -the possibilities are endless. Our client helps to lead high-compliance organizations to automate paper processes and build their bridge to better HR with streamlined, easy-to-use HR software. We're proud to offer an unmatched employee experience where you can embrace our innovative vision, depend on a team of great colleagues, and roll up your sleeves to make a difference. Our culture encourages challenging the status quo. -Position Overview:We are looking for a Customer Service Representative to assist our clients and partners -by answering incoming calls to our Support Department. - Responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software.Ultimately, you are the first face of the client's support experience. You will help to maintain our reputation for providing an excellent, white-gloved customer service experience.Job Responsibilities:

• Respond to incoming phone calls from customers looking for assistance with products and services
• Record pertinent predetermined data, any anecdotal information, and customer tone into our Ticketing system
• Maintain client relationships by servicing clients with a can-do attitude
• Demonstrate concern for satisfying external and/or internal clients
• Demonstrates ability to tackle a problem by using a logical, systematic, sequential approach
• Contribute to team effort by accomplishing related results as needed
• Other customer care related support duties as assigned Qualifications:
  • High School Diploma/GED required
  • Experience with Microsoft products
  • Excellent Phone Skills with the ability to maintain a positive attitude
  • Ability to grasp new computer programsPDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:
    • Health insurance
    • Paid holidays
    • Weekly payroll
    • Immediate 401(k) eligibility
    • Completion Bonuses
    • Training
    • Please note availability of benefits may vary by position PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit $$$ PDS pays for referrals! $$$

Keywords: PDS Tech, Inc., Scottsdale , Customer Service Representative, Hospitality & Tourism , Scottsdale, Arizona