Customer Service Supervisor
Company: Renaissance Personnel Group
Location: Scottsdale
Posted on: May 13, 2022
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Job Description:
Job Description Seeking a Customer Service Supervisor to help
build and lead a team of representatives in Scottsdale. This person
will work with management and the Talent Acquisition team to
establish and train a group of customer service representatives.
This role will work to ensure customer needs are met and
expectations are exceeded when they reach out with questions about
products, orders, or other inquiries. The team and Supervisor will
use expert product knowledge in phone calls, emails, and website
chats to offer advice to customers and establish positive, ongoing
relationships. The Supervisor will assist in building department
performance metrics and establish a metric dashboard. This
individual will also work with internal teams (Marketing, Sales,
Product Management, etc) to identify improvements and redesign
processes to ensure a smooth customer experience. Prior experience
working in ERP systems such as Oracle is highly valuable. We hope
to find someone with at least 5 years of experience in Customer
Support or Technical Support. 2 years of team lead or supervisory
experience is preferred. $60-65K DOE Bonus Full Benefits On-site
position in Scottsdale ZR Company Description Founded in 1994,
Renaissance is woman owned (WBE and WOSB certified) and experienced
in a broad range of professional disciplines. With highly tenured
recruiters and two generations of family owners working in the
business, our success in placing people who stay and contribute to
your business success is no surprise. Renaissance is recognized for
its 94 percent placement retention rate. That, along with over 60
five-star Google reviews, best tell the story of what Renaissance
can do for you. As a locally owned boutique professional services
firm, we are unlike any other professional search firm or temp
agency. We understand the intricacies of the job market, and we
work broadly with clients hiring throughout the United States. We
help both entrepreneurial and enterprise businesses achieve their
goals through the people they employ.
Keywords: Renaissance Personnel Group, Scottsdale , Customer Service Supervisor, Hospitality & Tourism , Scottsdale, Arizona
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