Customer Service Supervisor

Company: Renaissance Personnel Group
Location: Scottsdale
Posted on: May 13, 2022

Job Description:

Job Description Seeking a Customer Service Supervisor to help build and lead a team of representatives in Scottsdale. This person will work with management and the Talent Acquisition team to establish and train a group of customer service representatives. This role will work to ensure customer needs are met and expectations are exceeded when they reach out with questions about products, orders, or other inquiries. The team and Supervisor will use expert product knowledge in phone calls, emails, and website chats to offer advice to customers and establish positive, ongoing relationships. The Supervisor will assist in building department performance metrics and establish a metric dashboard. This individual will also work with internal teams (Marketing, Sales, Product Management, etc) to identify improvements and redesign processes to ensure a smooth customer experience. Prior experience working in ERP systems such as Oracle is highly valuable. We hope to find someone with at least 5 years of experience in Customer Support or Technical Support. 2 years of team lead or supervisory experience is preferred. $60-65K DOE Bonus Full Benefits On-site position in Scottsdale ZR Company Description Founded in 1994, Renaissance is woman owned (WBE and WOSB certified) and experienced in a broad range of professional disciplines. With highly tenured recruiters and two generations of family owners working in the business, our success in placing people who stay and contribute to your business success is no surprise. Renaissance is recognized for its 94 percent placement retention rate. That, along with over 60 five-star Google reviews, best tell the story of what Renaissance can do for you. As a locally owned boutique professional services firm, we are unlike any other professional search firm or temp agency. We understand the intricacies of the job market, and we work broadly with clients hiring throughout the United States. We help both entrepreneurial and enterprise businesses achieve their goals through the people they employ.

Keywords: Renaissance Personnel Group, Scottsdale , Customer Service Supervisor, Hospitality & Tourism , Scottsdale, Arizona