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Conference Concierge/On Floor Event Liaison

Company: Fairmont Scottsdale Princess
Location: Scottsdale
Posted on: May 13, 2022

Job Description:

Conference Concierge/On Floor Event Liaison

At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Conference Concierge - Catering, Conference Services &/or Events will ensure an engaged team, efficient operations - and service that exceed the expectations of every client

What is in it for you:

- Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- On-site employee cafeteria
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is your limit!
What you will be doing:

-Consistently offers professional, engaging and friendly service
-Act as a personal service ambassador /liaison, on behalf of Conference Services, between the Meeting Planner and the various hotel operating departments.
-Consistently offer professional, friendly and engaging service.
-Build rapport with the Meeting Planner in order to identify their needs and expectations, maintain a constant presence on the meeting floor, and anticipate/respond to any requests.
-Ensure a smooth and seamless meeting planner/guest experience, by communicating with all departments within the hotel.
-Review all appropriate documents (Group Resume, BEOs, etc) to familiarize with the event/conference details, in advance of meeting with customer on the floor.
-Check in with Meeting Planner prior to start of function to ensure everything is initially set up to customer's satisfaction.
-Check in multiple times throughout the day to assist with changes/updates.
-Assist with any updates/changes quickly and follow up to ensure customer satisfaction with action taken.
-Be actively visible on the floor, and always accessible to the customer via phone/Nextel/radio.
-Use daily checklist to ensure accuracy of all events, and adherence to Fairmont standards and BEO details. Every function room in use should be checked in advance of client arrival.
-Partner with Banquet operations at beginning of shift, throughout shift, and at end of shift; to ensure consistent information sharing.
-Update Conference Services Managers throughout day on group status, any actions taken, and any necessary follow up needed.
-Attend pre-conference/event meetings with clients and summarize job responsibilities, contact information, and course of action in absence of Conference Services Manager
-Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours.
-Conduct any/all site inspections as required. Able to handle 'walk-in' inquiries.
-Attend necessary meetings within hotel that effect/are effected by the Catering, Conference Services &/or Events department.
-Manage function room keys for Meeting Planner. Ensure function rooms are properly keyed and manage inventory of keys with Meeting Planner.
-Inspect VIP rooms, guest rooms, and/or hospitality suites.
-Additional responsibilities, as outlined by Director or Assistant Director.
Your experience and skills include:

- Previous experience is an asset
- Minimum High School Diploma, diploma or degree from a recognized institution in Business Administration or in Hospitality/Tourism preferred, but not required.
- Excellent written and verbal communication skills.
- Excellent organizational and administrative skills.
- Must be flexible, self-motivated, and have the ability to prioritize and follow through.
- Ability to work in a fast-paced /pressured environment.
- Pleasant out-going personality/good interpersonal skills.
- Adhere to Fairmont Scottsdale Princess Grooming Guidelines
Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience Feel Valued, Feel Sparked, We Are One

Keywords: Fairmont Scottsdale Princess, Scottsdale , Conference Concierge/On Floor Event Liaison, Hospitality & Tourism , Scottsdale, Arizona

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