Conference Concierge/On Floor Event Liaison

-Consistently offers professional, engaging and friendly service
-Act as a personal service ambassador /liaison, on behalf of Conference Services, between the Meeting Planner and the various hotel operating departments.
-Consistently offer professional, friendly and engaging service.
-Build rapport with the Meeting Planner in order to identify their needs and expectations, maintain a constant presence on the meeting floor, and anticipate/respond to any requests.
-Ensure a smooth and seamless meeting planner/guest experience, by communicating with all departments within the hotel.
-Review all appropriate documents (Group Resume, BEOs, etc) to familiarize with the event/conference details, in advance of meeting with customer on the floor.
-Check in with Meeting Planner prior to start of function to ensure everything is initially set up to customer's satisfaction.
-Check in multiple times throughout the day to assist with changes/updates.
-Assist with any updates/changes quickly and follow up to ensure customer satisfaction with action taken.
-Be actively visible on the floor, and always accessible to the customer via phone/Nextel/radio.
-Use daily checklist to ensure accuracy of all events, and adherence to Fairmont standards and BEO details. Every function room in use should be checked in advance of client arrival.
-Partner with Banquet operations at beginning of shift, throughout shift, and at end of shift; to ensure consistent information sharing.
-Update Conference Services Managers throughout day on group status, any actions taken, and any necessary follow up needed.
-Attend pre-conference/event meetings with clients and summarize job responsibilities, contact information, and course of action in absence of Conference Services Manager
-Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours.
-Conduct any/all site inspections as required. Able to handle 'walk-in' inquiries.
-Attend necessary meetings within hotel that effect/are effected by the Catering, Conference Services &/or Events department.
-Manage function room keys for Meeting Planner. Ensure function rooms are properly keyed and manage inventory of keys with Meeting Planner.
-Inspect VIP rooms, guest rooms, and/or hospitality suites.
-Additional responsibilities, as outlined by Director or Assistant Director.
Your experience and skills include: