Franchised Executive Housekeeper
Company: Marriott International
Location: Scottsdale
Posted on: May 13, 2022
Job Description:
Posting Date Mar 23, 2022
Job Number 22046101
Job Category Housekeeping & Laundry
Location ADERO Scottsdale Autograph Collection, 13225 North Eagle
Ridge Drive, Scottsdale, Arizona, United States VIEW ON MAP
Brand Autograph Collection Hotels
Schedule Full-Time
Relocation? Y
Position Type Management
Located Remotely? N
Marriott's Autograph Collection features a select group of upscale
and luxury independent partner hotels, each with its own distinct
personality, experience, style and features. Located in major
cities and desirable destinations around the world, Autograph
guests favor hotel stays that reflect their own unique and personal
styles. Be a part of our team and deliver an innovative guest
experiences that resists predictability.
Additional Information: This hotel is owned and operated by an
independent franchisee, Marriott Vacations Worldwide. The
franchisee controls all aspects of the hotel's employment policies
and practices, including the selection and hiring process. If you
accept a position at this hotel you will be employed by a
franchisee and not by Marriott International.
JOB SUMMARY
Supports daily shift operations of Housekeeping and, if applicable,
Laundry. Ensures property guestrooms, public space and associate
areas are clean and well maintained. Completes inspections and
holds associates accountable for corrective actions.
CORE WORK ACTIVITIES
Supporting Housekeeping Operations and Budgets
- Ensures guest room status is communicated to the Front Desk in
a timely and efficient manner.
- Inspects guestrooms on a daily basis.
- Obtains list of rooms to be cleaned immediately and list of
prospective check-outs or discharges to prepare work
assignments.
- Inventories stock to ensure adequate supplies.
- Supports and supervises an effective inspection program for all
guestrooms and public space.
- Understands the impact of department's operations on the
overall property financial goals and objectives and manages to
achieve or exceed budgeted goals.
- Ensures all associates have proper supplies, equipment and
uniforms.
- Communicates areas that need attention to staff and follows up
to ensure understanding.
- Supervises daily Housekeeping shift operations and ensures
compliance with all housekeeping policies, standards and
procedures.
- Schedules associates to business demands and for tracks
associate time and attendance.
- Ensures associates understand expectations and
parameters.
- Observes service behaviors of associates and provides feedback
to individuals.
- Celebrates successes and publicly recognizes the contributions
of team members.
Conducting Human Resources Activities
- Uses all available on the job training tools to train new hires
and provide follow-up training as necessary.
- Establishes and maintains open, collaborative relationships
with associates and ensures associates do the same with
them.
- Schedule associates to business demands and for tracks
associate time and attendance.
- Ensures associates understand expectations and
parameters.
- Ensures property policies are administered fairly and
consistently, disciplinary procedures and documentation are
completed according to policy.
- Observes service behaviors of associates and provides feedback
to individuals.
- Ensures associate recognition is taking place on all
shifts.
- Solicits associate feedback, utilizes an "open door" policy,
and reviews associate satisfaction results to identify and address
associate problems or concerns.
- Participates in associate progressive discipline
procedures.
- Review associate satisfaction results.
- Participates in interviewing and hiring of team members with
the appropriate skills.
Providing and Ensuring Exceptional Customer Service
- Sets a positive example for guest relations.
- Participates in the development and implementation of
corrective action plans to improve guest satisfaction.
- Empowers associates to provide excellent customer
service.
- Emphasizes guest satisfaction during all departmental meetings
and focuses on continuous improvement.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 1 year experience in the
housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and
Restaurant Management, Hospitality, Business Administration, or
related major; no work experience required.
This company is an equal opportunity employer.
frnch1
Keywords: Marriott International, Scottsdale , Franchised Executive Housekeeper, Hospitality & Tourism , Scottsdale, Arizona
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