Customer Service Specialist II- Now Interviewing-Remote after training
Company: Early Warning
Location: Scottsdale
Posted on: May 12, 2022
|
|
Job Description:
Job Description Come build the next-gen fintech at Zelle--,
where we---re relentlessly focused on empowering prosperity in all
its forms. From fast money movement for over 100 million people who
can access Zelle-- directly through their banking app to new
account opening and beyond --- we make a difference in the lives of
consumers and businesses every day and enable them to live their
best financial lives. And we---re only getting started. With a new,
state-of-the-art HQ opening next year in Scottsdale, AZ --- plus
growing presences in San Francisco and Chicago --- we---re entering
our next big chapter. Make your mark on what---s next in fintech
with Zelle--. Overall Purpose This position will be responsible for
identifying, investigating, and mitigating potential fraudulent
activity involving users and transactions while on phone calls. The
ability to navigate a call that may include fraudulent activity,
technical support, customer support and general information about
payment transactions including customer profiles. Essential
Functions Communicate effectively with consumers in an inbound
metrics-driven call center environment Navigate multiple
technologies while staying engaged with our consumer Performs
various forms of analysis, including detecting patterns and
identifying trends Conducts research and investigation into users
and transactions Makes judgment call to interdict and mitigate
fraud risk by researching the reason and determining next steps.
Providing technical guidance to end users and accurately
documenting decision. Analyzes and reviews OFAC (Office of Foreign
Assets Control) and Memo Screening Reports Approach problems
logically and with good judgment to ensure the appropriate consumer
outcome. Utilizes OFAC lists to review alerts for possible matches
to the list, clear false positives, block and report matches Take
ownership of each consumer interaction while treating consumers
with respect and responding with empathy Support the company---s
commitment to risk management and protecting the integrity and
confidentiality of systems and data. Minimum Qualifications High
school diploma Previous experience in a banking or other call
center environment Good problem solving, analytical, research, and
investigative skills. Strong phone skills and a customer service
orientation Ability to work independently and handle large volumes
of research cases. Excellent verbal and written communication
skills Intermediate MS Office skills Background and drug screen
Preferred Qualifications Education and experience obtained through
completion of a Bachelor---s degree or equivalent work experience
in a related field Prior experience with fraud or technical
support, including experience in a mobile payment environment
Knowledge of OFAC, FinCen, and US financial regulatory agencies
Good working knowledge of fraud prevention, detection, analysis,
and mitigation. Strong knowledge and understanding of payments
(including ACH, Debit and Credit Card) Employee must be able to
perform essential functions and physical requirements of position
with or without reasonable accommodation. Physical Requirements
Working conditions consist of a normal office environment. Work is
primarily sedentary and requires extensive use of a computer and
involves sitting for periods of approximately four hours. Work may
require occasional standing, walking, kneeling, and reaching. Must
be able to lift 10 pounds occasionally and/or negligible amount of
force frequently. Requires visual acuity and dexterity to view,
prepare, and manipulate documents and office equipment including
personal computers. Requires the ability to communicate with
internal and/or external customers. The above job description is
not intended to be an all-inclusive list of duties and standards of
the position. Early Warning Services is an affirmative action and
equal opportunity employer Some of the Ways We Keep You Healthy &
Happy All the benefits you expect--- Healthcare Coverage -
Competitive medical, dental, and vision plans as well as pre-tax
savings through flexible spending accounts (FSA) for commuting,
health & dependent care expenses. Income Protection --- Life &
Disability Insurance options ensuring financial coverage for you
and your family. 401(k) Retirement Plan - Featuring a 100% Company
Safe Harbor Match on your first 4% deferral immediately upon
eligibility. Work Life Management --- Generous and flexible paid
time off benefits for when you---ll need to take some time away
from work to care for yourself or a loved one. Health & Wellness
Program --- An award-winning program designed to take a
personalized, interactive approach to empower you to live your
healthiest life. Employee Assistance Program --- Resources and
tools to help you and your family find a solution to whatever life
throws at you . And some you might not--- Tuition Benefits Program
Dependent Scholarship Program Employee Referral Bonus Legal
Services & Credit Counseling Pet Insurance Charitable Giving
Matching Program Employee Resource Groups All full-time, regular
Early Warning employees (as defined in company policy and based on
state laws and regulations) are eligible for the benefits. Early
Warning Services is an Equal Opportunity employer. All qualified
applicants and employees will receive consideration for employment
without regard to race, color, religion, religious creed,
ethnicity, ancestry, national origin, sex, pregnancy, age, marital
status, sexual orientation, gender identity or expression,
citizenship, ancestry, disability, veteran status, genetic
information or any other characteristic protected by law. Company
Description Come Work with Us Early Warning-- is always looking for
talented professionals to join our team and help us create amazing
payments experiences For over 25 years, we---ve been a leader in
financial technology that protects and advances the global
financial system. We are a fast-growing company with an
entrepreneurial spirit offering competitive compensation,
exceptional benefits, and a fun, casual atmosphere filled with
opportunity. Come work with a diverse, talented team creating the
future of payments
Keywords: Early Warning, Scottsdale , Customer Service Specialist II- Now Interviewing-Remote after training, Hospitality & Tourism , Scottsdale, Arizona
Click
here to apply!
|