Assistant Reservation Sales Manager
Company: Castle Hot Springs
Location: Scottsdale
Posted on: May 16, 2022
Job Description:
Job Description The Assistant Reservations sales manager is
responsible for handling reservations, working with travel agents,
and handling group inquiries and VIP requests for our boutique
luxury property. The position will be responsible for answering
phone and email inquiries regarding the resort, handling
reservations and cancellations, and any special requests. The
position must maintain knowledge of the property, activities, and
general travel information. A pleasant attentive, courteous, and
efficient manner is required. Work Performed:
- To be proficient with all features of the hotel's property
management system (Opera) and the associated reservation sales
software, Navis. This position requires a thorough understanding of
both the reservations features and accounting billing
features.
- Create and manage group blocks and reservations
- Manage and execute group billing/charge routing setup
- Troubleshoot and respond to special requests of guests, as well
as guest complaints/issues and inquiries in a calm, prompt,
courteous manner.
- Must be able to show initiative, including anticipating guest
or operational needs.
- Post and process advanced deposit checks for future
reservations
- Process and record gift donation certificates
- All other duties assigned Qualifications:
- Prior hotel experience required; independent luxury property
preferred.
- Experience with Opera and Navis preferred.
- Must be a self-starter, results-driven, and able to work
independently.
- Excellent interpersonal skills, verbal and written
communication, and problem-solving skills are required.
- Must have a systematic and process-oriented mindset, as well as
strong administrative skills to ensure a seamless customer
experience.
- Outgoing personality with a high degree of personalized guest
service.
- Flexible availability, advanced computer skills, and strong
attention to detail.
- Prior hotel and supervisory experience preferred. Physical
Requirements:
- Lifting & carrying up to 20 pounds
- 95% Sitting/5% Standing
- Good hearing
- Computer screen reading 1-3 feet
- Manual dexterityBenefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company Paid Life Insurance
- Company Paid Long Term Disability
- Direct Deposit
- Flexible Spending Account
- 401K with Employer Match
Keywords: Castle Hot Springs, Scottsdale , Assistant Reservation Sales Manager, Hospitality & Tourism , Scottsdale, Arizona
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