Assistant Reservation Sales Manager

Company: Castle Hot Springs
Location: Scottsdale
Posted on: May 16, 2022

Job Description:

Job Description The Assistant Reservations sales manager is responsible for handling reservations, working with travel agents, and handling group inquiries and VIP requests for our boutique luxury property. The position will be responsible for answering phone and email inquiries regarding the resort, handling reservations and cancellations, and any special requests. The position must maintain knowledge of the property, activities, and general travel information. A pleasant attentive, courteous, and efficient manner is required. Work Performed:

• To be proficient with all features of the hotel's property management system (Opera) and the associated reservation sales software, Navis. This position requires a thorough understanding of both the reservations features and accounting billing features.
• Create and manage group blocks and reservations
• Manage and execute group billing/charge routing setup
• Troubleshoot and respond to special requests of guests, as well as guest complaints/issues and inquiries in a calm, prompt, courteous manner.
  • Must be able to show initiative, including anticipating guest or operational needs.
    • Post and process advanced deposit checks for future reservations
    • Process and record gift donation certificates
    • All other duties assigned Qualifications:
      • Prior hotel experience required; independent luxury property preferred.
      • Experience with Opera and Navis preferred.
      • Must be a self-starter, results-driven, and able to work independently.
      • Excellent interpersonal skills, verbal and written communication, and problem-solving skills are required.
      • Must have a systematic and process-oriented mindset, as well as strong administrative skills to ensure a seamless customer experience.
      • Outgoing personality with a high degree of personalized guest service.
      • Flexible availability, advanced computer skills, and strong attention to detail.
      • Prior hotel and supervisory experience preferred. Physical Requirements:
        • Lifting & carrying up to 20 pounds
        • 95% Sitting/5% Standing
        • Good hearing
        • Computer screen reading 1-3 feet
        • Manual dexterityBenefits
          • Medical Insurance
          • Dental Insurance
          • Vision Insurance
          • Company Paid Life Insurance
          • Company Paid Long Term Disability
          • Direct Deposit
          • Flexible Spending Account
          • 401K with Employer Match

Keywords: Castle Hot Springs, Scottsdale , Assistant Reservation Sales Manager, Hospitality & Tourism , Scottsdale, Arizona