Banquet Captain
Company: Great Wolf Resorts
Location: Scottsdale
Posted on: May 16, 2022
Job Description:
At Great Wolf, the Banquet Captain is responsible for ensuring
the overall satisfaction for event and meeting guests. The Banquet
Captain oversees a team of banquet set-up and servers, serves food
and beverages to banquet guests and takes food and beverage orders
when there are not enough servers present.Essential Duties &
Responsibilities
- Lead, supervise and participate in set-up to include;
moving/setting tables and chairs, buffet set-up, bar set-up,
preparation of condiments, labeling of stations, anticipating
beverage needs, etc.
- Assist Banquet Manager in administrative and personnel related
matters, including; scheduling, time clock reviews, overtime,
performance, discipline, investigations, training and development,
etc.
- Read and interpret Banquet Event Orders (BEOs) and follow
instructions from Banquet Manager
- Facilitate and lead departmental meetings such as pre-meal and
post-meal briefings
- Possess a deep understanding of each event and function as the
point of contact for that detail
- Establish the Order of Service and follow service standards as
directed by the Banquet Manager and/or the Conference Center Family
Traditions and maintain event timing to ensure service occurs
properly and in a timely manner
- Assign service stations to banquet servers, anticipating good,
balanced working teams
- Ensure all assigned side-work and pre-work needed for future
events is completed before leaving
- Supervise and inspect the clean up after all functions
including; floors, dishes, equipment and supplies have been
properly cleaned and stored as appropriateBasic Qualifications &
Skills
- Previous experience as a server
- Must be flexible regarding scheduling based on business
demands
- Successful completion of criminal background check and drug
screenDesired Qualifications & Traits
- Previous Banquet experience
- Prior Banquet Captain Experience
- Strong leadership skills and proven teamwork
- Projects professional image that inspires trust and
confidence
- Enthusiastic and positive energyPhysical Requirements
- Able to lift up to 30 lbs.
- Able to bend, stretch, and twist
- Able to stand for long periods of timeEqual Opportunity
Employer/Protected Veterans/Individuals with DisabilitiesThe
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Great Wolf Resorts, Scottsdale , Banquet Captain, Hospitality & Tourism , Scottsdale, Arizona
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