Customer Service / Retention Specialist
Company: COBBLESTONE AUTO SPA AND MARKET, LLC.
Location: Scottsdale
Posted on: June 22, 2022
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Job Description:
Job Description***$200 Sign-on Bonus***Cobblestone Auto Spa is a
leading Full-Service Car Wash and Convenience Store with locations
all over the Valley! We are rapidly expanding and are seeking a
Customer Retention Specialist to join our team.Customer Retention
SpecialistOur Retention Specialist will play a key role in the
growth of our organization, by serving as the front-line contact
for FastPass Customers in a retention and sales capacity. They will
act as a consultant recommending long term solutions to our
customers. Their number one goal is to provide an award winning
customer experience that increases brand loyalty. A successful
representative gets it right the first time, reducing the need for
repeat calls or escalations.Duties Include:· Consistently improve
retention rates and achieve retention goals.· Superb listening
skills with ability to overcome customer's initial concerns and
objections.· Handle each call with empathy, compassion, and
professionalism to ensure best customer experience possible.·
Working with customers via phone in an office/call-center
environment and sales focused.· CRM and technology aptitude to
handle multiple platforms at a high volume and fast pace and ensure
detailed and thorough notes are provided for each call.· Influence
customers to recognize the value of our services.· Problem solving
is a must as you quickly identify the root cause of customer
issues, pinpoint strategies to eliminate those issues, and work
with customer to negotiate mutually beneficial
terms.Qualifications:· Understanding of the FastPass program and
the importance/value it adds to our organization· Retention/Sales
experience of at least 2 years (preferred)· Customer Service
experience of at least 2 years (preferred)· Strong sales savvy and
persuasion skills· Strong written and oral communication skills·
Talent for multitasking; typing while talking to customers·
Proficient with computers, strong keyboarding skills· An aptitude
for problem-solving and handling objections· Attention to detail·
Ability to spend large amounts of time on the phone at a desk.What
we offer:
Keywords: COBBLESTONE AUTO SPA AND MARKET, LLC., Scottsdale , Customer Service / Retention Specialist, Hospitality & Tourism , Scottsdale, Arizona
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