ScottsdaleRecruiter Since 2001
the smart solution for Scottsdale jobs

Spa Reservations Supervisor

Company: Fairmont Scottsdale Princess
Location: Scottsdale
Posted on: September 23, 2022

Job Description:

Spa Reservations Supervisor

The successful Spa Reservations Supervisor will possess strategies for process improvement and maintain an abandonment call rate below 5%, will keep up with the latest hospitality technology trends and ideas to provide a seamless experience, and will offer exceptional 5 diamond service consistently.

What is in it for you:

- Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- Free meals at our on-site employee cafeteria
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is your limit!

What you will be doing:

- Define expectations, provide feedback, motivation, team accountability and appreciation
- Process spa reservation requests, changes, and cancellations received by phone, mail, or email
- Train, schedule, motivate and coach employees. Support team to reach common goals
- Outgoing personality, comfortable approaching people
- Ensure uniform and personal appearance are clean and professional
- Report all accidents, injuries, and unsafe work conditions to the Department Manager
- Informed of any ongoing or upcoming activities or events within the spa
- Welcome and acknowledge all guests, anticipate and address guests' needs
- Provide excellent service and hospitality following the brand guidelines to both internal and external customers
- Review proper billing processes according to accounting policies (for promotions, packages, spa members, etc.)
- Research and resolve group reservation conflicts, questions, and requests
- Collaborate with Spa Operations Manager for continued reservation process improvement
- Respond to challenges and obstacles with confidence, team oriented results and positive attitude
- Troubleshoot, resolve, and document any reservation issues and concerns and make proactive changes to processes for future
- Review all Group Resumes with contracted treatment blocks
- Oversee internal call/in house call logs
- Attend Track HS monthly review meetings
- Monitor Spa Reservation Agents daily tasks and checklists to ensure completion
- Audit Spa Reservation Agent calls daily
- Manage and track abandonment call rate daily in Track HS. Run report every day. Maintain at 5-8%.
- Process Credit Card Authorization Forms
- Answer any questions that Spa Reservation Agents may have
- Hire, Interview, and assist in providing yearly reviews
- Consistently offers professional, engaging and friendly service
- Ability to communicate intelligently and effectively in person and over the phone
- Communicate well with other departments; Speak using clear and professional language
- Develop and maintain positive working relationships with others
- Listen and respond appropriately to employee concerns and questions. Address issues as they arise
- Perform 3-4 opening and closing MOD shifts a week
Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience Feel Valued, Feel Sparked, We Are One

Keywords: Fairmont Scottsdale Princess, Scottsdale , Spa Reservations Supervisor, Hospitality & Tourism , Scottsdale, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Scottsdale RSS job feeds