Customer Service Lead

Company: Iwired
Location: Scottsdale
Posted on: November 23, 2022

Job Description:

iWired is the nation's preeminent home automation integrator. As 2021 Control4 dealer of the year and a silver level Alarm.com integrator, homeowners, builders, and architects look to iWired for our expertise in building the smart homes of their dreams.

iWired is a 20+ years old business who believes in caring for their clients, colleagues, and communities. Our team members are limited only by their own potential, with opportunities to stretch their skills and an open-door policy that allows for instant feedback and communication with managers and senior leaders.

Our Company is hiring a customer service lead to help us build our best-in-class service capabilities.

*Job Summary: *

Our customer service lead is responsible for general customer service needs and team leadership of dispatch and service functions.

- Customer service troubleshooting escalation and developing solution oriented responses

- Drive clients toward paying service contracts for monitoring and security

- Prepare and post all social media communication

- Follow ups from Control4 basic installs (under 10K)/Alarm/Network installs

- Backordered parts tracking and deployment once received

- Technician Scheduling

- Weekly schedule auditing and revisions as necessary

- Weekly trim report and follow ups as needed

- Customer satisfaction scores

*Required Skills/Abilities: *

- _Excellent verbal and written communication skills_

- _Excellent interpersonal and customer service skills_

- _Excellent organizational skills and attention to detail_

- _Excellent time management skills with a proven ability to meet deadlines_

- _Ability to prioritize tasks when appropriate_

- _Ability to function well in a high-paced and at times stressful environment_

- _Ability to use Microsoft Office or related software_

*Education and Experience: *

High school diploma or equivalent, College Education Preferred

2+ years of proven customer service experience

compensation is DOE

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Ability to commute/relocate:
* Scottsdale, AZ 85260: Reliably commute or planning to relocate before starting work (Required)

Education:
* Associate (Required)

Experience:
* Customer service: 2 years (Required)

Work Location: One location%58047475%

Keywords: Iwired, Scottsdale , Customer Service Lead, Hospitality & Tourism , Scottsdale, Arizona