Director of Housekeeping
Company: Resort Housekeeper
Posted on: January 24, 2023
We are a full-service managed outsourcing partner to the
hospitality industry where resorts, hotels, country clubs,
stadiums, etc., hire us for housekeeping and total facilities
maintenance.We are growing every day and the potential for growth
is unlimited.We started in Arizona in 1990, and we provide
housekeeping and stewarding services to resorts, country clubs,
stadiums as well as other venues and business properties.
About the Position
We are looking for an experienced operations manager with a strong
background in hospitality/food and beverage/property maintenance
combined with a verifiable background in account management,
business development, operations management, and customer
Responsible for development of business plan and budget for each
account in the region.
Develops and attains financial goals for the region.
Reviews and analyzes all reports (financial, human resources, etc.)
pertaining to regional components.
Establishes and maintains client relations to ensure account
Evaluates the quality of services delivered by Hospitality Services
in each regional component.
Conducts inspections to determine the quality of service provided.
Investigates complaints regarding this operation and effects
Works with the Director of Operations on re-bids and contract
Becomes actively involved in the acquisition of new business,
including identifying, surveying, and costing prospects.
Participates in the sales process by working with the pre-proposal
study teams, aiding in presentations, preparing opening team
schedules and coordinating and leading opening teams.
Conducts client negotiations and renegotiates unit contracts.
Coordinates documentation of contract changes.
Identifies opportunities for advancement and other developmental
experiences for successful managers and maintains a succession
Assists in filling open positions for each component in the
Visits each account on a regular basis to maintain contact with
clients and employees, and to ensure compliance with the company's
Meets with managers regularly to coach and provide feedback on
performance, and to assist in managers' professional
Develops good relationships with Corporate support departments to
facilitate meeting needs of the region.
Manages in compliance with our standards of operation, client
contract and within our Business Conduct Policy.
Maintains all records and reports necessary to comply with our
company, government and accrediting agency standards, regulations
Productivity - Provide regional support to our proprietary
computerized maintenance management system relative to development
upgrades and enhancements.
Publish, maintain Standard Operating Procedures (SOP's) for each
specific line of service: Grounds and Landscaping, Maintenance, and
Utilize technical expertise to evaluate our operating program
standards, measure performance and recommend solutions to enhance
or improve operations.
Liaison with regional Operations Excellence staff, Operations and
Sales teams to provide Facilities expertise to Benchmark, LEED
certification, APPA and Sustainability.
Provide support to the regional Operational Excellence staff and
Operations teams for new facility management accounts and ensure
the full implementation of our operating programs.
Assists in the development, implementation, and facilitation of
technical training programs for Facilities' Front Line Managers and
Collaborate regionally with the Directors of Business Development
to support selected new facilities sales efforts through conducting
new business surveys and assistance in the development of business
models for potential client opportunities.
Compliance - Assess and monitor select accounts through compliance
audits such as the EFQAT audit to ensure compliance with our client
contracts, OSHA, Life Safety, and other local, state, and federal
Requires at least 5 years' experience and 2-4 years in a management
role; 5+ years management experience leading facilities operations
in a district.
Must be ambitious, resourceful, and self-reliant leader.
Must have a bachelor's degree or equivalent, with strong
communication skills. Must have experience, of currently working in
the Janitorial field.
The opportunity, in this case, is rather unique, so we are looking
for a person with 5 plus years of leadership experience in
Janitorial Management, Total Facility Maintenance Management or
Strength and illustrated experience in operations and leading
facilities operations or similar, complex multi-location
Strong client relationship experience.
Strong communication skills: oral, written, presentation and the
ability to communicate with a wide range of people and behavior
Solid analytical and decision-making skills.
Creative and flexible in attitude and style to adapt to new
situations in a rapidly changing, dynamic environment.
Encourages and demonstrates collaboration by developing cooperative
relationships throughout the organization.
Must have experience with building and maintaining collaborative
Highly developed interpersonal, analytical and communication skills
(written and oral).
Speaks Spanish is a big plus
POSITION WILL ENJOY
Competitive Pay with added productivity pay.
Medical, Dental & Vision Insurance Packages
Paid Holidays/ Vacations
LandCorp is an Equal Opportunity Employer that does not
discriminate on the basis of actual or perceived race, color,
national origin, ancestry, sex, gender, gender identity, pregnancy,
childbirth or related medical condition, religious creed, physical
disability, mental disability, age, medical condition (cancer),
marital status, veteran status, sexual orientation, genetic
information, or any other characteristic protected by federal,
state or local law. Our management team is dedicated to this policy
with respect to recruitment, hiring, placement, promotion,
transfer, training, compensation, benefits, employee activities and
general treatment during employment.
The requirements listed above are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations can be
made to enable individuals with disabilities to perform the
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
Job Type: Full-time
Keywords: Resort Housekeeper, Scottsdale , Director of Housekeeping, Hospitality & Tourism , Scottsdale, Arizona
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