District Service Manager
Company: Navistar, Inc.
Location: Scottsdale
Posted on: January 27, 2023
Job Description:
Position OverviewNavistar has an exciting opportunity for a
District Service Manager to cover the Western Region primarily
covering, Minnesota, North Dakota and California.The District
Service Manager (DSM) will support our customers by assisting with
all areas of product support including warranty, training and fleet
management. The DSM will travel to various dealer, customer or
fleet locations throughout the Western Region, primarily covering,
Minnesota, North Dakota and California advising Fleet and Dealer
Service Teams on best practices for Navistar's products.
Responsibilities
- Maintain and develop outstanding customer relationships
- Advise Fleet and Dealer Service teams on best practices for all
of our Navistar products
- Provide quarterly reviews with key customers.
- Reinforce Service Metrics and OEM standards with regular on
site visits as well as regular virtual meetings.
- Responds to customer product inquiries via telephone or in
written Internet-based email or chat sessions or case system,
including Tier 1 and Tier2 support levels.
- Resolves customer concerns raised during installation,
operation, maintenance or product application or compatibility
matters.
- Troubleshoots product problems and recommends corrective
action.
- Documents customer information and recurring technical issues
to support product quality programs and product development Minimum
Requirements
- Bachelor's degree
- At least 8 years of customer service experience and technical
product knowledge
- At least 1 year of lead experienceOR
- Master's degree
- At least 6 years of customer service experience and technical
product knowledge
- At least 1 year of lead experienceOR
- At least 10 years of customer service experience and technical
product knowledge
- At least 1 year of lead experience Additional Requirements
- Qualified candidates, excluding current Navistar employees,
must be legally authorized on an unrestricted basis (US Citizen,
Legal Permanent Resident, Refugee or Asylee) to be employed in the
United States. Navistar does not anticipate providing employment
related work sponsorship for this position (e.g., H-1B status)
Desired Skills
- Organizational Skills-Multi-Tasking-Public Speaking
- Product Knowledge
- Fundamental computer skills such as Excel, Word, Power-Point
and Pivot tables
- Communication skills to include the ability to draft
letters
- Make in-person presentations, conflict resolution and
negotiating skills Benefits and CompensationNavistar provides a
competitive total rewards package commensurate with applicable
skills, knowledge, and experience and consistent with internal and
external market practices. The annual salary range for this role is
$76K - $96K a year. Company OverviewNavistar is a purpose-driven
company, reimagining how to deliver what matters to create more
cohesive relationships, build higher-performing teams and find
solutions where others don't.Navistar is the Lisle, Illinois-based
parent company of International - brand commercial trucks and
engines, IC Bus - brand school and commercial buses, all-makes
OnCommand - Connection advanced connectivity services, aftermarket
parts brands Fleetrite -, ReNEWed - and Diamond Advantage - and
Brazilian manufacturer of engines and gensets MWM Motores Diesel e
Geradores.With a history of innovation dating back to 1831,
Navistar has more than 12,000 employees worldwide and is part of
TRATON SE, a global champion of the truck and transport services
industry. Accelerating the Impact of Sustainable MobilityVisit us
at to discover more about our organizationNavistar is an Equal
Opportunity Employer. We evaluate qualified applicants without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, veteran status, and other
legally protected characteristics.#ridewithnavistar
Keywords: Navistar, Inc., Scottsdale , District Service Manager, Hospitality & Tourism , Scottsdale, Arizona
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