Journey Guide/Reservations Coordinator - Mii amo Spa
Company: Enchantment Group Management Company Llc
Location: Sedona
Posted on: May 6, 2024
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Job Description:
Overview:
Are you outgoing, energetic, passionate, and authentic? Mii amo Spa
is the perfect spot for you!
At Mii amo, we work together to create and deliver extraordinary
experience for all guests and team members here at the resort. Our
culture is fast-paced, collaborative, inclusive, engaging, and we
have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Handle reservations for Mii amo guests for rooms and services in a
courteous and efficient manner. Be involved in all aspects of the
Spa's treatment & service scheduling. Handle initial phone contact
for the itinerary scheduling process and continue working with
guests until arrival. Must be knowledgeable of the facility and
property, the surrounding area and the Spa itself. Responsible for
making, changing and canceling Spa appointments accurately.
Work Performed:
Answer all phone calls within 3 rings and uses guest name at least
three times.
Take destination guest reservations.
Schedule spa reservations for guests using guest name at every
opportunity.
Explain and describe in detail Spa treatments, packages, services
and facilities available.
Maintain a pleasant phone voice when addressing guests, visitors,
co-workers and managers.
Read communications boards, logs, memos and e-mail messages prior
to beginning shift.
Handle guests concerns courteously, offer solutions, and follow
through on all schedule changes & requests by guest until there is
a satisfactory conclusion.
Maintain a safe, fully stocked, clean and neat work area.
Actively promote the Spa, all treatments, services, programs and
retail outlets.
Utilize spa computers with skill and proficiency.
Input into and access information from computer efficiently &
accurately.
Send confirmation & required information promptly as well as
maintain all pertinent information in clients file to ensure
efficient follow-up by all.
Maintain stock of required Arrival packets & Sales brochures.
Prepare and have ready any destination guest arrival information as
requested by management.
Knowledgeable and familiar with Mii amo's Destination Spa
Programming.
Knowledge of current promotions and/or discounts available.
Work with groups as necessary for spa reservations.
Serve as backup to Front Desk Coordinators as required and regular
attendance at crossover meetings as assigned by manager or
supervisor.
Other duties as assigned.
Pay: $17.50 / hour + incentives and gratuity. Opportunity to make
up to $30 per hour after probationary period.
Minimum Requirements:
High school education or equivalent work experience. Some college
preferred. Prior guest relations training in spa, hotel/resort or
other customer service industry desired. Must have strong
organizational skills, excellent written and verbal communication
skills and be able to perform and prioritize multiple tasks with
ease. Computer skills required.
Benefits and Perks:
Our full-time team members are eligible for health, vision, dental
and 401(k) benefits. In addition, all team members get to enjoy a
free shift meal in our team member cafe, complimentary shuttle
service from Cottonwood, room and dining discounts, opportunities
for career development and more!
Come join our extraordinary team!
Job Type: Full-time
Pay: $17.50 per hour
Work setting:
In-person
Work Location: In personby Jobble
Keywords: Enchantment Group Management Company Llc, Scottsdale , Journey Guide/Reservations Coordinator - Mii amo Spa, Hospitality & Tourism , Sedona, Arizona
Click
here to apply!
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