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Guest Services / Overnight Representative - Scottsdale Camelback Resort

Company: VSA Resorts
Location: Scottsdale
Posted on: June 7, 2024

Job Description:

Description:About Us:Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery, booking, and stay. Like what Epic Pass did for the ski industry, or how Netflix replaced Blockbuster as a way for consumers to consume content easily, our mission is to develop next-generation travel programs delivering the best vacation experience for families to anticipate and enjoy, year after year. Vacatia is a VC-backed company headquartered in San Francisco with offices nationwide. Vacatia is a great place to work with the resources and support you need to find a long-term career fit. www.vacatia.comLocated at the base of Camelback Mountain in Scottsdale, Arizona, Scottsdale Camelback Resort offers the prefect setting for guests to escape, unwind, and relax. Come join a team that focuses on achieving goals through teamwork, integrity, and pride. Learn more about Scottsdale Camelback resort by visiting our website: www.scottsdalecamelback.comEssential Functions:Reports to Front Desk Manager.Assist with guest needs and requests throughout shift. Including, but not limited to, small maintenance jobs and running items from housekeepingEscort any late checks ins to their designated villaDisplays courtesy and professionalism in all contactsPatrol the pool and tennis court areas between the hours of 9pm-11pmWitness and log 2nd shift, Splash!, and tip cash drops in accounting drop boxSecure Clubhouse at 11pm closure hour, and straighten pool area if neededCross train for the Night Audit positionAssist with front desk needs when audit is away from deskCompile newspapers and deliver by 4:00 am to requested villas when neededComprehensive understanding of emergency proceduresEnforce property rules and regulations with guests and associates alikeIn an 8 hour shift, 6 full interior property tours need to be completed at the allocated stations. At least 3 of those tours must be performed on foot. A golf cart may be used to complete the remainderReport and follow up on potential safety issues by completing work orders in the Cloudbeds computer systemComplete detailed incident reports if requiredComplete Nightly Patrol ReportComplete Nightly Property Light ReportComplete Nightly Newspaper ReportComprehensive understanding of SCR's policies and proceduresPerform all other duties as assigned Benefits: Eligibility after 60-90 days.MedicalDentalVisionLife401kPTOQuarterly BonusMonthly Employee AppreciationAccess to Resort AmenitiesRequirements:Education/Experience Required:High school Diploma or GEDCustomer Service backgroundSpecific Skills Required:Problem Resolution SolvingExcellent Communication and Interpersonal skillsIntermediate knowledge of Computer ApplicationsCash Handling ExperienceCustomer Service backgroundWell organized and have above standard written and oral communication skillsSelf-motivated/ Team PlayerDetail OrientedPhysical Requirements:Must be able to lift 30 lbs, move, stand, walk, transverse, crouch/stoop, kneel, repetitive hand/wrist motion, reach, bend, see, recognize, distinguish, convey information and converse with staff & Guests with great consistency.Consistent viewing of computer screen.Focus on conversation with possible high volume of noise level.Disclaimer: The Vacatia, Inc., subsidiaries, and affiliates is an equal opportunity employer. All decisions are based only on the individual's qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources.The Scottsdale Camelback Resort reserves the right to modify this job description at any time, without notice. The specific requirements, duties and skills set forth in this job description are intended to be all-inclusive as of the date this document is prepared. However this job description may not contain all of the duties, physical requirements and skills that you may be asked to perform during the period of time you work at the Scottsdale Camelback Resort. Further, the job description is not a guarantee that you will perform any or all of these duties.Compensation details: 17.5-17.5 Hourly WagePI638cec768e3e-25660-33079063

Keywords: VSA Resorts, Scottsdale , Guest Services / Overnight Representative - Scottsdale Camelback Resort, Hospitality & Tourism , Scottsdale, Arizona

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