Front Desk / Canyon Suites - $17/hr
Company: Marriott International International International
Location: Scottsdale
Posted on: April 9, 2021
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Job Description:
Posting Date Mar 26, 2021 Job Number 21014132 Job Category Rooms
& Guest Services Operations Location The Phoenician a Luxury
Collection Resort Scottsdale, 6000 E Camelback Rd, Scottsdale,
Arizona, United States VIEW ON MAP Brand The Luxury Collection
Schedule Full-Time Relocation? N Position Type Non-Management
Located Remotely? N The Luxury Collection is a glittering ensemble
of locally authentic hotels and resorts from around the world. Our
hotel teams curate the world's most enriching and desirable
destination experiences. Our mission is to guide our guests, these
seasoned travelers on transformative journeys that touch their
spirits, enrich their lives and create lasting memories. If you are
someone with an appreciation for evocative storytelling and a
desire to provide genuine, personalized, and anticipatory service,
then we invite you to join us on our journey and explore a career
with The Luxury Collection. JOB SUMMARY Answer, record, and process
all guest requests, questions, or concerns via telephone, email,
chat, and mobile communication devices. Operate telephone
switchboard, process guest requests for wake-up calls, and
connecting and directing calls to the appropriate extension.
Receive, record, and relay messages accurately. Log all guest
requests or issues into computer, contact appropriate individual or
department (e.g., Bellperson, Housekeeping), and follow up with
guest to ensure their request has been resolved to their
satisfaction. Provide information to guests about room features,
property amenities, and local areas of interest. May process room
service orders, answer questions on menu selection and record
transactions in point-of-sale system. Assist guests with accessing
internet and guestroom entertainment. Follow all company policies
and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge
all guests according to company standards, anticipate and address
guests' service needs, assist individuals with disabilities, and
thank guests with genuine appreciation. Speak with others using
clear and professional language, and answer telephones using
appropriate etiquette. Develop and maintain positive working
relationships with others, and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and
visually verify information in a variety of formats; stand, sit, or
walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors. Marriott International is
an equal opportunity employer. We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as
disability and veteran status, or any other basis covered under
applicable law.
Keywords: Marriott International International International, Scottsdale , Front Desk / Canyon Suites - $17/hr, Human Resources , Scottsdale, Arizona
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