Sales Trainer

Company: Open Network Exchange Inc
Location: Scottsdale
Posted on: March 16, 2023

Job Description:

Description:Sales TrainerAt ONE, we are an enthusiastic team coming together from a wide range of backgrounds to create innovative solutions for our business partners and build cool stuff. You will collaborate with a world-class team of creative, supportive, entrepreneurial, and purposeful co-workers. You will work hard both as an individual contributor and a team member, but at the end of the day you and your work will matter.As an Agent Sales Trainer you will communicate and partner effectively with contact center teams across the organization, you will work to ensure each customer has a positive experience and our agents meet their maximum sales potential.About This Job:The Sales Trainer is responsible for developing and facilitating training classes for newly hired employees as well as refresher training for current employees. They will conduct effective learning sessions through classroom style training using a computer-based setting as well as individual coaching sessions.Responsibilities:Training and coordinating classes for new hire and continuing education training programs.Maintain adequate inventory of classroom materials and equipment, as necessary create and maintain training registration, attendance, and completion records.Provide on-the-job coaching to new hires while on the phones in the training classroom. Parrot to sales coaching.Evaluate measure and track the progress of training participants, providing feedback, and hiring recommendations to managers.Organize and write basic communication materials for weekly training briefings.Maintain new hire employee records, including coaching informationWork closely with management teams from various departments to identify needs for new or additional training on call center procedures, methods, or products, while focusing on business objectives.Work one-on-one with call center staff to further develop their product knowledge, tool use or selling skills, as requested by call center team leaders and management.Identify opportunities for process or operational improvements that will enhance the achievement of quality, productivity, or customer satisfaction goals.Requirements:Requirements:2+ years of delivering sales is desired but not required, product, and customer service training programs for new hires or incumbents in inbound/outbound call center, ideally in the travel industryPrevious experience facilitating or creating sales curriculumExcellent communication and presentation skillsKnowledge of the travel industry preferred and the ability to communicate effectively and link with course contentAbout ONE:Welcome to ONE! While we're headquartered in sunny Arizona, we've always got travel on our minds. We're in the business of creating transformational technology and business solutions using our decades of expertise creating unique programs and products combined with next generation technology. With over 30 years of experience with some of the world's most respected brands in the travel, finance, entertainment, technology, education, and retail industries, we're a leader in the loyalty travel solutions space. Join us and get ready to grow with us! Our passionate and talented team members encourage a collaborative work environment where ideas and innovation have no limit. We're always looking for awesome new people to come aboard! We hope to welcome you to the team soon!What We Offer:Exclusive Team Member Travel DiscountsAffordable Medical Insurance100% Employer Paid Dental and Vision InsuranceHSA with Company Contribution401(k)Basic and Voluntary Life & AD&DPet InsuranceCovered ParkingONE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.PI208086296

Keywords: Open Network Exchange Inc, Scottsdale , Sales Trainer, Human Resources , Scottsdale, Arizona