ScottsdaleRecruiter Since 2001
the smart solution for Scottsdale jobs

ANALYST, QUALITY - SOP WRITER

Location: Scottsdale
Posted on: January 14, 2021

Job Description:

Main role is:


Perform Audit and update of existing Knowledgebase (tool is HP Service Manager); implementing multiple improvements identified from the Findings & Recommendations process improvement plan. Improvements include but not limited to: standardization of format, analysis for consolidation, elimination or expansion of Knowledge articles, consistent spelling of keywords, translation of technical details for non-tech minded use, validating information is current, etc.




Requirements / Skills:


-Thorough understanding of Service Desk Knowledgebase


-Service Desk experience (greater than one year)


-Excellent communication and organizational skills


-Ability to translate and compose easy to understand articles even though the information may be detailed, complex &/or technical


-Attention to detail; ensuring all Knowledge Articles are consistent to aligned standard format


-Team player, able to work well with others e.g.: Project Manager, Knowledge Manager, Common Services team, Knowledge Contributors both internal and external


-Self-driven/thinker: able to work and perform with little supervision after given instructions; instructions will vary in detail, some detail oriented and others more general


-Able to drive tasks of others; perform basic project management to obtain status, identify risks, issues and mitigation, report status


-HP Service Manager tool knowledge a plus

Keywords: , Scottsdale , ANALYST, QUALITY - SOP WRITER, IT / Software / Systems , Scottsdale, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Sr. Java Developer with Google Cloud Experience [BizID#6440]
Description: Title Sr. Java Developer with Google Cloud Experience BizID6440 Location Glendale, CA Experience 8 years Work Authorization AND W2 ONLY Job Description Experience with Google Cloud Platform is mandatory. (more...)
Company: Biz3Tech
Location: Glendale
Posted on: 01/20/2021

Java Developer - Entry Level
Description: At Revature, we hire emerging technology talent to innovate the future of tomorrow. In the next 4 weeks, we will hire over 300 new Entry Level Java Developers.--One day someone is going to ask you where (more...)
Company: Revature
Location: Glendale
Posted on: 01/20/2021

Java Developer
Description: DISYS is currently looking for a for a Java Developer for our most valuable client in Phoenix, AZ This is a Contract TO Hire position. This role can be REMOTE until July and must be onsite in Arizona (more...)
Company: DISYS
Location: Phoenix
Posted on: 01/20/2021


J2EE Technical Lead
Description: Req ID: 110801 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, (more...)
Company: NTT DATA Corporation
Location: Chandler
Posted on: 01/20/2021

Software Developer (No Prior Experience Required)
Description: Revature will hire over 300 new Software Developers in the next 4 weeks. As the largest employer of emerging tech talent, we are looking for candidates all around the U.S.One day someone is going to ask (more...)
Company: Revature
Location: Phoenix
Posted on: 01/20/2021

Sr. System Administrator
Description: Job Title Sr. System Administrator Location Phoenix, AZ 85007 Duration 6 Months from projected start date Job Description Looking for someone who has strong SCCM experience. They are willing to train (more...)
Company: Advent Global Solutions, Inc.
Location: Phoenix
Posted on: 01/20/2021

Technical Support Engineer
Description: As a Technical Support Engineer TSE , you would be responsible for troubleshooting technical issues for Transact's client base. In doing this, you will be interfacing with our clients via phone or online. (more...)
Company: Transact Campus Inc
Location: Phoenix
Posted on: 01/20/2021

Senior Frontend Developer
Description: The recruitment team at Myticas Consulting is looking for an experienced Front-End Developer who would be interested in a long-term contract opportunity offered within the Phoenix, AZ region. We
Company: Myticas Consulting ULC
Location: Phoenix
Posted on: 01/20/2021

In-Home Usage Tester (Product Tester from home) Part-time
Description: American Consumer Panels reg , located at One World Trade Center, 285 Fulton St., Suite 8500 New York, NY, 10007, is looking to fill the position listed below nationwide : br br In-Home Usage Tester (more...)
Company: American Consumer Panels
Location: Prescott Valley
Posted on: 01/20/2021

Technology Development Program: Software Engineer I - Consumer (June 2021)
Description: Join our Technology Development Program TDP and unlock your full potential as a technologist Participants will help drive outstanding and efficient customer experiences through progressive projects (more...)
Company: Citizens
Location: El Mirage
Posted on: 01/20/2021

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Scottsdale RSS job feeds