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Technical Support Specialist

Company: GPS Insight
Location: Scottsdale
Posted on: November 18, 2021

Job Description:

$1000 SIGNING BONUSThe Technical Support Specialist helps resolve issues our clients encounter with GPS Insight's hardware and software product and is responsible for using technical know-how to help our clients set up and utilize GPS Insight by answering technical-related questions via chat support, email, and phone. The Technical Support Specialist needs to be knowledgeable about SaaS products, have excellent verbal and written communication skills and thrive on resolving client issues. Solid technical skills and soft skills are needed for this highly interactive role. The Technical Support Specialist will be involved in support processes and procedures that solidly contribute to the company's overall customer satisfaction.Responsibilities

  • Help clients set up and configure GPS Insight to meet their business needs
  • Provide outstanding, rapid-response email, chat, and phone-based technical support to our clients
  • Communicate with customers when a timeline or a fix occurs while on the call and via email.
  • Opportunity to develop systems and procedures for improving overall client satisfaction
  • Learn quickly and use your knowledge to solve problems efficiently
  • Achieve customer satisfaction through fast, accurate replies and fixes to problems
  • Escalate unresolved issues as required; maintain ownership of issues through resolution
  • Case emails into NetSuite as necessary and work cases
  • Answer voicemails as necessary
  • Hardware - Troubleshoot, complete installation verifications and update devices as necessary to achieve optimal reporting
  • Troubleshoot various software and system issues
  • Assists with quick software training and alerts Acct. Mgt. as necessary if more training is needed
  • Learn to understand and support: GPS Devices, Mobile Apps, In-Cab Cameras, ELD/HOSRequirements
    • Minimum 12 months' experience in customer service/technical support or direct customer consulting experience within a fast-paced environment
      • Sound knowledge of and passion for the web and web-based software products
      • Strong problem solving and technical skill-set
      • Experience with a CRM System
      • A passion for taking care of clients
      • Accurate and fast typing speed of 40 WPM or greater
      • Ambitious, self-motivated, goal-oriented and extremely driven
      • Excellent written/verbal communication and customer relationship skills
      • A work ethic based on dedication to the company and its mission
      • Ability to handle a variety of assignments simultaneously
      • Ability to work under deadline pressure and extra hours if needed
      • Superior analytical skills
      • Proficient with Microsoft Office
      • Basic knowledge of 12 Volt systems a plusJob Type: Full-timeBenefits:
        • 401(k)
        • 401(k) matching
        • Dental insurance
        • Employee assistance program
        • Employee discount
        • Flexible spending account
        • Health insurance
        • Life insurance
        • Paid time off
        • Parental leave
        • Referral program
        • Tuition reimbursement
        • Vision insuranceSchedule:
          • 8 hour shift
          • Day shift
          • Holidays
          • Monday to Friday
          • Night shift
          • Weekend availabilitySupplemental Pay:
            • Signing bonusWork Location: One location

Keywords: GPS Insight, Scottsdale , Technical Support Specialist, IT / Software / Systems , Scottsdale, Arizona

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