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Senior Software Engineer

Company: House of Blues
Location: Scottsdale
Posted on: January 15, 2022

Job Description:

Job Summary: Awesome Job: Sr. Software Engineer Great Location: West Hollywood, CA or Scottsdale, AZ CULTURE We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion--- delivering world class experiences - Fan First.THE TEAM The Premium Pricing Tool team drives a yield management initiative on events with the goal of maximizing revenue from ticket sales for our promoter and venue clients and by extension for Ticketmaster. This is a dynamic team working on various aspects including UI, APIs, ETL, cloud infrastructure, and machine learning. THE JOBTicketmaster is looking for an experienced, motivated and self-driven candidate who is able to contribute towards various aspects of taking the Premium Pricing Tool offering to the next level. This involves design, development, and production support of the systems as well as working with product teams and architecture teams in shaping the future of the application.Now is an exciting time to join the team and make a real difference as well as showcase your design and architecture skills as we shape the next generation of pricing in ticketing with intelligent pricing algorithms, machine-learning initiatives, integration with various components of the TM ecosystem, and overall, building a world-class system. If you are the sort of person that enjoys a fast-paced work environment, is able to quickly pick-up cutting-edge technologies and product concepts, and has the desire to experiment with and evaluate new technological paths forward, this is the role for you.WHAT THIS ROLE WILL DO+ Design and develop new systems and implement enhancements to existing systems, breaking down complex problems into essential components and building efficient solutions.+ Work with product teams to gather and understand requirements, discuss approaches, design solutions based on the requirements and create design documents for implementation keeping in mind costs, capacity, shelf-life and choosing the right tools and technologies.+ Design and develop high-traffic, large scale software applications as a full-stack engineer - systems ranging from front-end UI, web and API services, data models and data flow processes, infrastructure for deploying and long-term maintenance of the systems.+ Design and develop peripheral systems and processes - monitoring and alerting services, ETL processes, automated offline workflows, automated build and deployment pipelines, systems for gathering application performance metrics, ensuring efficiency in cost.+ Ensure best practices in system development ranging from test coverage, use of enterprise standards, adherence to target architecture, high-availability and scalability, low latency, and fault-tolerance, thus ensuring delivery of high-quality systems.+ Create detailed documentation on systems as well as processes ranging from checklists for onboarding new hires, comprehensive overview of systems, runbooks for developing, monitoring and troubleshooting system issues and recommendations on future improvements.+ Take part in architecture discussions and meetings to ensure systems are aligned in the bigger scheme of things. Also evaluating new tools and technologies for feasibility, cost and subsequent use in the company and teams.TECHNICAL SKILLS/COMPETENCIES+ Bachelor's degree in Computer Science or related technical field.+ 5+ years of experience in building high-traffic web applications and deploying to production with a focus on quality and long-term maintainability.+ 3+ Experience building REST APIs, working with Microservices architecture and the SOA model.+ 2+ years of experience in working with cloud-based platforms (preferably AWS).+ Proficiency in one or more of the following programming languages - Java, NodeJS, Golang and willingness to learn the others.+ Experience with Spring, SpringBoot, or similar Java frameworks.+ Experience with building Single Page Applications using React or Angular.+ Experience supporting live applications - good debugging skills, reading logs, reading application dashboards like Grafana / AWS monitors (e.g., Cloudwatch) - identifying issues and solving them efficiently.+ Experience writing SQL queries, working with SQL (e.g., MySQL) and NoSQL databases (e.g., DynamoDB).+ Experience working with Infrastructure as code tools like Terraform, Kubernetes, and Helm.+ Experience working with code and build tools like Git, CI/CD, Jenkins, and Sonar.+ Experience working in an Agile team - attending stand-ups, delivering work in a time-boxed setting, etc...+ Ability to work under some pressure e.g., handling production issues, on-call support for live systems, etc...+ An overall calm personality - ability to see the big picture and how the current team / task / project fits into it.+ Working with UI / front-end technologies - preferably Angular, GraphQL, Websockets.+ Working with Monorepo, Bazel build tool, Elasticsearch, Kafka, and ETL.+ Leadership skills - running Agile sessions, estimating work, assigning tasks to team members, helping them deliver successfully, managing timely delivery of projects and sprints.+ Guiding and mentoring skills - guiding and mentoring junior members - helping them understand technologies, the project, best practices and in general setting them up for success.+ Architecture skills - evaluating new systems, setting up demos with architecture teams, suggesting improvements for a more efficient system, cost-evaluation of solutions, etc...BEHAVIORAL SKILLS/COMPETENCIES+ Strong verbal communication, ability to clearly communicate ideas, work status, advocate for (or against) a particular approach or design.+ Documentation skills - ability to make the path easier for new team members / new hires / interns by organizing knowledge in Confluence, wiki, or similar.+ Ability to manage self and own time, deliver work on time, evaluate and estimate work+ Ability to work with various teams, including tech and product, incorporate their inputs into the work being done, and manage expectations on issues & enhancements.TICKETMASTER VALUESRock Solid Reliability - Earn the trust of clients, co-workers and fans; Set clear expectations; Deliver high quality work on time and on task; Take the time to do things rightWinning Teamwork - Collaborate with others; Share information openly; Listen and take time to empathize and understand where others are coming from; Show recognition and appreciation for the contributions of othersAct with Integrity - Pride in the way we represent ourselves and the company to others; Act with good intentions; Have direct, honest conversations while creating a safe work environment for open dialogue; Represent information and data accurately and completelyBelonging - We are committed to building a culture in which all people can be their authentic selves, with an equal voice and opportunities to thriveEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case by case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.About UsRecognized three years in a row by Great Place to Work - and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

Keywords: House of Blues, Scottsdale , Senior Software Engineer, IT / Software / Systems , Scottsdale, Arizona

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