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Technical support Representative

Company: Hire Road, Inc.
Location: Scottsdale
Posted on: January 15, 2022

Job Description:

Client Overview:Hire-Road is partnered with a start-up FinTech company that powers the ambitions of restaurants, retailers, beauty parlors, fitness gurus and many more businesses with a robust cloud based point of sale (POS) and business management system. Improving day-to-day operations and fueling merchant growth, our streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform.
Description / Requirements: - Remotely help customers via email, SMS and over the phone to solve various types of in-store technology problems, including: Wi-Fi connectivity; hardware and software issues; credit card terminal processing and POS integration; secured and unsecured networks; Bluetooth devices and cabled printers; with a knowledge around Apple (iOS) and (Android) navigation and download. - Troubleshoot mobile POS network issues which include tablet and printer connectivity with cabled and wireless LAN and WAN devices. - Answer "how to" quick-fix questions about supported devices. - Take ownership of customer issues through to resolution or escalation while providing accurate and prompt feedback both to the customer and teammates. - Maintain a high percentage of issue resolution within the first customer interaction. - Document all interactions in our Sales Force software clearly and concisely. - Flexibility in the face of change, perseverance in the face of adversity, irreverence in the face of cookie cutter business practices. This is a startup environment that pairs the perk of freedom with the burden of chaotic hard work. You'll need resiliency to thrive with both. - Ability to think on your feet. You are comfortable not knowing the answer but knowing you have the tools to find out. - Ability to learn and adapt quickly. We are an ever growing company and you will continue to learn far outside of your training period, often quite rapidly. - Strong organizational skills with the ability to multitask and prioritize in a high-volume, fast paced environment. - Comfortable speaking on the phone and able to display sincere empathy regardless of the attitude of the caller. - Acts with integrity and transparency. - Self-effacing with a great sense of humor, a team player.

Keywords: Hire Road, Inc., Scottsdale , Technical support Representative, IT / Software / Systems , Scottsdale, Arizona

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