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Technology Support Analyst

Company: Educational Services Inc.
Location: Scottsdale
Posted on: January 16, 2022

Job Description:

Educational Services Inc. (ESI) is the leading provider of educational staffing solutions in Arizona. We are looking for a thoughtful, experienced, and dedicated individual to join our special team as a Technology Support Analyst.

What makes ESI special:

  • We have a casual, results-focused atmosphere
  • We value family and friends personal relationships matter where work-life balance is a cornerstone of our culture
  • Our work has purpose we improve education and support our schools
  • We are genuinely collaborative; all voices are welcome and equally heard

    We offer a competitive salary, vacation pay, 401k match, and excellent company-paid insurance benefits.

    Who you are:
    • Flexible you thrive on variety
    • Humble you believe everyone is equal and deserves respect
    • Empathetic you seek to understand first
    • Service-Oriented you see the act of serving as a reward
    • Independent you are proactive and enjoy the thrill of solving problems

      What youll do:

      The Technology Support Analyst (TSA) will be primarily responsible for providing level I IT support to our corporate employees at our corporate office. Additionally, the TSA will be responsible for answering support requests/tickets, troubleshooting system issues, and assisting with any technology related projects and implementations for the organization. The TSA will work in close coordination and will report to the Director of Information Technology.

      Essential Functions:
      • Maintains a high degree of technical knowledge and expertise on technology products and platforms
      • Responds to and troubleshoots technical support tickets/requests
      • Effectively communicates with requestor to determine the nature of the technical issue
      • Acts as technology liaison for one or more groups inside the organization
      • Collaborates and teams with others on a variety of technology and technology support projects
      • Installs and provisions new hardware systems, software upgrades, and computer equipment
      • Develops and delivers instructional trainings on the use of supported technology products and
      • Provides one-on-one instruction when needed
      • Be fluent in multiple software systems, both individually, and guiding others in the use of these systems

        Experience:
        • At least 2 years of work experience supporting users with technology and systems
        • Excellent problem-solving and troubleshooting skills
        • Knowledge of both Apple and Microsoft operating systems
        • Knowledge of Microsoft Office suite of applications
        • Familiarity with networking systems and protocols
        • Familiarity with HRIS, CRM, Ticketing systems

          Other Important Details:
          • Most work is in our headquarters in Scottsdale, Arizona (Kierland area) but includes occasional local and regional travel
          • Dress is varied from casual to business formal
          • Must pass background check
          • Non-smoking environment

            How to apply:

            Please include your Resume and a Cover Letter explaining why you should be considered for the position.

            Please, no phone calls about this position.

            Principals only. Recruiters - please don't contact this job poster.

            Do NOT contact us with unsolicited services or offers.

            Job Type: Full-time

            Salary Range: $45,000 - $65,000/year DOE

            Experience: At least 2 years of work experience supporting users with technology and systems

            Education: Associate's Degree or equivalent experience

            License or certification: Driver's License (Required)

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Keywords: Educational Services Inc., Scottsdale , Technology Support Analyst, IT / Software / Systems , Scottsdale, Arizona

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