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Software Support Specialist

Company: Arcoro
Location: Scottsdale
Posted on: November 26, 2022

Job Description:

*Why Arcoro?*
Want to make an impact? We do too. Come join our team of bridge builders. With *full-time remote work* as well as in-person opportunities at multiple office sites, the possibilities are endless. Arcoro helps to lead high-compliance organizations to automate paper processes and build their bridge to better HR with streamlined, easy-to-use HR software. We re proud to offer an unmatched employee experience where you can embrace our innovative vision, depend on a team of great colleagues, and roll up your sleeves to make a difference. Our culture encourages challenging the status quo.

Start building your bridge to a better career with Arcoro.
*About the Job: *
We are looking for an experienced *Software Support Specialist* to join our team in support of our rapid growth.
We are looking for a Customer and Partner Support Specialist to assist our clients and partners with technical problems when using our products and services.
Customer and Partner Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who s able to earn our clients trust. You should also be familiar with help desk software.
Ultimately, you are the first face of the Arcoro support experience.
*What You Will Be Doing: *

* Provide full client HRIS program support
* Resolves product or service problems by clarifying the client's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
* Respond to support requests via tickets, chat, email and phone successfully in a fast-paced environment
* Understand and utilize the appropriate escalation path
* Maintain client relationships by servicing clients with a can-do attitude
* Demonstrate concern for satisfying external and/or internal clients
* Demonstrates the ability to tackle a problem by using a logical, systematic, sequential approach
* Contribute to team effort by accomplishing related results as needed
* Other customer care-related support duties as assigned

*Must Haves: *

* 1+ years of customer service and/or tech support
* Experience supporting a SaaS product
* MS Office Suite especially MS Excel
* Microsoft Windows 7/10, Email

*Perks and Benefits: *

* Competitive salary
* 401(k) with Company match
* Medical/Dental/ Vision, STD/LTD, Life Insurance
* Unlimited PTO and Company-paid holidays
* Remote & Hybrid work options (depending on role)

*About the Company: *
Arcoro is a growing and exciting HR SaaS software company with remote employees across the country. Arcoro provides SMB and midsize businesses with a complete all-in-one modular HR solution. As a leader in delivering easy-to-use HR software which helps companies maintain compliance, Arcoro s proven cloud-based solution enables organizations to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning, and improved employee productivity. Our HR solutions integrate with top ERP systems further positioning Arcoro as a leader in proven modular HR solutions. Arcoro specializes in high-risk, high compliance companies in the construction and field services industries.
Arcoro is a leader in Human Capital Management. Join our company and help our customers eradicate the burden of managing an ever-growing workforce. Our tool will effectively end the dominance of manual applicant tracking, benefits enrollment, payroll, and paper time tracking
At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer s daily lives.
*Arcoro is proud to be an Equal Opportunity Employer.*

Job Type: Full-time%58047475%

Keywords: Arcoro, Scottsdale , Software Support Specialist, IT / Software / Systems , Scottsdale, Arizona

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