SaaS Technical Support Rep

Company: Aston Carter
Location: Scottsdale
Posted on: March 19, 2023

Job Description:

Description:The SaaS Technical Support resource is responsible for day-to-day execution of customer support tickets, so the application is providing the expected customer value.Responsibilities:--- Collaborate with internal teams and customers to understand and resolve customer issues and needs.--- Dive into online software/applications to analyze, diagnose, and resolve system usability and functional issues.--- Train customers on the use of companies applications.--- Setup and Configure the customer's instance of the applications from implementation and through changes required after go-live. --- Ensure that data is timely, complete and accurate.Additional Skills & Qualifications:- SaaS experience - Tech or Logistics experience - 2+ year of tech support experience - Familiar with ERP's - ability to work in a fast-paced environment - ability to handle escalated calls from current customersSchedule: Monday - Thursday 8am - 5pm (hybrid schedule once fully immersed into the role)Pay: $85,000 - $125,000 (Depending on Experience) About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Scottsdale , SaaS Technical Support Rep, IT / Software / Systems , Scottsdale, Arizona