Microsoft 365 Cloud Applications Specialist

Company: Contract Professionals, Inc
Location: Scottsdale
Posted on: May 26, 2023

Job Description:

Job Description
Remote/Offsite/Telework
Incumbent will be involved in every phase of an application throughout its lifecycle, consulting and collaborating with business leaders, end users, IT staff, vendors and other third parties. Your tasks include job automation, running batch jobs, running SQL scripts, reviewing logs, system and application monitoring, maintenance, patch management, software upgrades, file transfers, backups, incident/problem troubleshooting and support.
Candidate will also ensure that the application layer is optimally configured for seamless integration and operability with OS, database, middleware, network, web services and other interrelated technological components. You will be relied upon to monitor and enforce compliance of regulatory requirements like Sarbanes-Oxley (SOX) and corporate information security policies which includes ensuring appropriate documentation for system configuration, change control, access control, and system logs.
Applicant must have an active SECRET Security clearance prior to hire to be considered for this position.
What you bring to the table:

• A Bachelor's degree in Information Technology, Systems Administration, and/or related field or equivalent experience, plus 5 years of related experience OR Master's degree plus 3 years of related experience
• Excellent experience supporting critical application software (local, network installed and SaaS) to include medium to complex troubleshooting, research, ability to read and comprehend technical manuals, and maintain procedural documentation
• Solid knowledge on server architecture and understanding of virtualization technologies, storage systems, enterprise security practices, and replication technologies
• Solid understanding of the Internet and its key configuration components (e.g. DNS, http, IP addressing, Subnetting), and different methods of file transfer (e.g., FTP, SFTP, FTPS, NDM)
• Solid understanding of solutions development methodologies (e.g. DevOps, Agile, Software Development Lifecycle, etc.)
• What sets you apart:
• Team player who thrives in collaborative environments
• Strong critical thinking and troubleshooting skills
• Ability to step back and think holistically about problems and root causes
  Duties and Tasks:
  • Consults and collaborates with business leaders, end users, IT staff, vendors and other third parties and is involved in every phase of an application throughout its lifecycle
  • Their responsibilities include job automation, running batch jobs, running SQL scripts, reviewing logs, system and application monitoring, maintenance, patch management, software upgrades, file transfers, backups, incident/problem troubleshooting and support
  • Performs operational support responsibilities including application maintenance, application configuration and performance tuning, account management, installation of software upgrades, user support, and systems monitoring
  • Ensures that the application layer is optimally configured for seamless integration and operability with OS, database, middleware, network, Web services, and other interrelated technological components
  • Engages with the various teams to - performs application health checks to ascertain application accessibility, server availability, capacity planning, monitor scheduled job, batch jobs, systems alerts, upstream/downstream feed status
  • Responds to incident tickets, user inquiries and services requests
  • Analyzes and triages defects/issues, plan and manage releases and migrations in different environments
  • Monitors system alerts, system utilization thresholds, capacity utilization on servers etc.
  • Mentors, consults and otherwise supports the adoption of the application including responding to inquiries from a variety of sources for the purpose of providing technical assistance, advice and support, training, and assisting in the proper, efficient and effective use of the application
  • Understands a broad range of customer's requirements, expectations and operational imperatives for their mission success and translates those business drivers and needs into requirements and actions for continuous enrichment of the user's experience
  • Monitors and enforces compliance of regulatory requirements like Sarbanes-Oxley (SOX) and corporate information security policies
  • This included ensuring appropriate documentation for system configuration, change control, access control, and system logs
  • Works with the application vendors to obtain in-depth and up-to-date knowledge of the vendor's planned changes, existing problems and known errors, corrective action and work around alternatives, and technical support capabilities
  • Maintains current knowledge of vendor's plans and strategic directions for the application including patch releases, minor version releases, major version releases, end-of-life support, new capability enhancements, and upgrade support capabilities
  • Follows industry trends, evaluate vendor products, and pursue technology innovation to ensure business services are cost competitive and aligned to industry best practices
  • Leads, plans, and executes projects, small initiatives
  • Moderate business travel required
    Knowledge, Skills and Abilities:
    • Experience administrating Microsoft 365 applications including: OneDrive, Exchange, Teams, SharePoint, PowerApps, PowerAutomate and PowerBI
    • Experience administering Azure AD, ADFS, Group Policy, and Okta
    • Advanced skill with PowerShell
    • Experience supporting critical application software (local, network installed and SaaS) to include medium to complex troubleshooting, research, ability to read and comprehend technical manuals, and maintain procedural documentation
    • Fully proficient knowledge on server architecture and understanding of virtualization technologies, storage systems, enterprise security practices, and replication technologies
    • Evidence of ability to act highly independently on large and unique tasks and wide-ranging initiatives using a subject matter expertise of the Application or System Admin discipline
    • Fully proficient understanding of the Internet and its key configuration components (e.g. DNS, http, IP addressing, Subnetting), and different methods of file transfer (e.g., FTP, SFTP, FTPS, NDM)
    • Current application administrator or other related technical certification indicating a degree of appropriate foundational knowledge is preferred
    • Fully proficient knowledge of development languages, platforms, and tools preferred
    • Fully proficient understanding of SQL scripts and other scripting languages, and experience with batch automation and automation tools
    • A track record of high-level personal performance.
    • Shows significant contribution within diverse teams across multiple projects or small initiatives to successfully achieve deliverables
    • Solid presentation skills
    • Clear & concise oral & written communication skills
    • Concise reporting to management / peers
    • Proven experience developing solutions to a variety of challenging problems of broader scope and complexity, using established procedures
    • A history that illustrates flexibility and adaptability to changing business needs and shows exposure to overcoming fundamental change obstacles
    • Fully proficient understanding of solutions development methodologies (e.g., DevOps, Agile, Software Development Lifecycle, etc.)
    • Lean-Agile mindset proficient in the understand and becoming familiar with the Lean-Agile mindset, principles and practices (includes DevSecOps, Scrum, SAFe, and Kanban) Proficient knowledge of the Lean-Agile principles and practices (includes DevSecOps, Scrum, SAFe, and Kanban
      Education Required:
      Bachelor's degree in Information Technology, Systems Administration, and/or related field or equivalent experience, plus 5 years of related experience or Master's degree plus 3 years of related experience.
      CLEARANCE REQUIREMENTS:
      Candidate must have an active SECRET Security clearance prior to hire. All applicants selected will be subject to a US Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, US citizenship is required.
      NO SUBCONTRACT REQUIREMENT:
      No third-party applicants will be considered. If you are a third-party contracting company, please do not respond to this position.

Keywords: Contract Professionals, Inc, Scottsdale , Microsoft 365 Cloud Applications Specialist, IT / Software / Systems , Scottsdale, Arizona