Wireless Fraud Specialist
Company: DISH
Location: Chandler
Posted on: May 6, 2024
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Job Description:
Company Summary EchoStar has been reimagining the future of
connectivity for more than 40 years. Our business reach spans
satellite television service, live-streaming and on-demand
programming, smart home installation services, mobile plans and
products, and now we are building America's First Smart Network.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV,
Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary As a part of Customer Experience Operations
(CXO), the Field Operations team is the voice of the company to our
customers with a focus on resolving customer issues, preventing
future problems, and promoting our services, while listening,
connecting and caring for the customer through voice and chat
interactions. Job Duties and Responsibilities The Wireless Fraud
Care Specialist plays a crucial role in identifying, mitigating and
preventing fraudulent activities related to new activations and
existing customer upgrades and adding additional lines. Wireless
Fraud Care Specialists will provide real-time and ongoing
monitoring and management of order and account information to
ensure integrity. During inbound and outbound calls with potential
customers, use tools, inquisitive questions, and analysis to
determine: Validity of purchases Legitimacy of customer's identity
Nature and extent of suspected fraud What offer the customer may
receive Off the phone research, review, and documentation: Monitor
customer accounts and transactions for any suspicious activities or
patterns Maintain detailed records of fraud incidents,
investigations, and outcomes Skills, Experience and Requirements A
High School diploma, GED, or equivalent call center experience
Minimum of 2 years of experience in a call center environment
preferably focused on fraud detection, risk management, or a
related field Ability to analyze data, identify patterns, and
recognize anomalies that may indicate fraudulent activity
Intermediate level of proficiency in Microsoft Office and/or
G-suite applications Position is on-site and employee must reside
within drivable distance Detailed-oriented and strong interpersonal
skills Must be flexible to accommodate changing business
requirements Willingness to work flexible schedules - pay
differential of $2/hour applies to weekends, evenings and holidays
Can actively learn through experimentation, learns quickly when
facing new situations, makes the most out of available resources Is
a self-starter with an innate curiosity to explore and identify new
process solutions Ability to collaborate in a team environment and
across other teams Ability to formulate a problem statement based
on observation gathered from customer interactions, and to suggest
potential solutions What is in it for you? Starting hourly pay
$22.65/hr Plus a pay differential of $2/hr when working weekends,
evenings or holidays Extensive Benefits Package330 free channels
including premiums $5 monthly Sling Blue and Orange service $10
credit per line (up to 5) for Boost Infinite wireless Medical,
Dental, Vision Insurance Paid vacation and sick time 401(k)
Investments with Company-matched funds Tuition reimbursement
Heavily discounted DISH, Sling, & Boost Infinite Service
Opportunity is our greatest benefitGrow with us and be among the
first to help us disrupt the wireless industry Our representatives
are built to work hard and rise and this role is a stepping stone
into many other potential opportunities available within the
company. We offer defined career ladders and extensive opportunity
for upward mobility. We encourage personal and professional growth
by supporting you with all the tools to advance your career. Salary
Ranges Compensation: $22.65/Hour Benefits At Dish, we celebrate and
embrace diversity and inclusion, where all people are welcome and
supported. Learn more about how our employees come together, share
common interests and make valuable connections, both in and out of
work; Employee Resource Groups. From versatile health perks to new
career opportunities, check out our benefits on our careers
website. Candidates need to successfully complete a pre-employment
screen, which may include a drug test.
Keywords: DISH, Scottsdale , Wireless Fraud Specialist, IT / Software / Systems , Chandler, Arizona
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