ScottsdaleRecruiter Since 2001
the smart solution for Scottsdale jobs


Location: Scottsdale
Posted on: May 11, 2024

Job Description:

Main role is:

Perform Audit and update of existing Knowledgebase (tool is HP Service Manager); implementing multiple improvements identified from the Findings & Recommendations process improvement plan. Improvements include but not limited to: standardization of format, analysis for consolidation, elimination or expansion of Knowledge articles, consistent spelling of keywords, translation of technical details for non-tech minded use, validating information is current, etc.

Requirements / Skills:

-Thorough understanding of Service Desk Knowledgebase

-Service Desk experience (greater than one year)

-Excellent communication and organizational skills

-Ability to translate and compose easy to understand articles even though the information may be detailed, complex &/or technical

-Attention to detail; ensuring all Knowledge Articles are consistent to aligned standard format

-Team player, able to work well with others e.g.: Project Manager, Knowledge Manager, Common Services team, Knowledge Contributors both internal and external

-Self-driven/thinker: able to work and perform with little supervision after given instructions; instructions will vary in detail, some detail oriented and others more general

-Able to drive tasks of others; perform basic project management to obtain status, identify risks, issues and mitigation, report status

-HP Service Manager tool knowledge a plus

Keywords: , Scottsdale , ANALYST, QUALITY - SOP WRITER, IT / Software / Systems , Scottsdale, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Scottsdale RSS job feeds