Senior Project Manager (IT)

Company: Consumer Cellular, Inc.
Location: Scottsdale
Posted on: April 30, 2025

Job Description:

Job Description - Senior Project Manager (IT) (250162)Job SummaryThe Senior IT Project Manager has proven experience managing complex application and system development projects in a Scrum environment with the understanding that the approach varies based on the project and circumstances. This position is responsible for assembling the project team, assigning responsibilities, and managing schedules, resources, and budgets to ensure timely completion of assigned projects. This position requires professional maturity and flexibility in approach to ensure that projects are delivered on time, within budget, and that they meet project goals and Consumer Cellular expectations as defined by the documented scope, schedule, milestones and definition of done. The Senior IT Project Manager must be a credible and effective communicator, and successful in building relationships and rapport across all levels of the organization. This role will interface directly with internal resources, vendors, and partners, and requires the management of resources and activities to ensure project deliverables are met on time and within budget.Responsibilities

• Manage IT software development and application support projects.
• Work with Product Owners and the business to understand project requirements.
• Develop and maintain project plans, including documentation of project scope, goals, benefits, deliverables, important milestones, timelines, schedules, internal and external resources, project dashboards, etc.
• Communicate the project status, requirements, and structure across the Project Management team and all necessary departments like Finance/Legal/HR/Marketing/Call Center.
• Manage daily progress of projects including risk assessment and problem resolution.
• Guide and perform strategic analysis for the project and proactively manage changes in project scope.
• Organize and manage all phases of the project to ensure on-time completion.
• Assemble and coordinate project team members, assigning individual responsibilities.
• Plan and oversee the preparation and dissemination of project communications.
• Lead issue identification, tracking, escalation and resolution.
• Monitors risk events before becoming issues and potential roadblocks.
• Work with Product Owners, Dev Managers, Scrum Masters, and task owners to create and update status and task reporting.
• Schedule and facilitate recurring meetings to review and monitor project tasks and status.
• Prepare and participate in quality review checkpoints.
• Track the build out of project testing and training needs.
• Manage various PMO and IT growth and improvement projects, as assigned.Preferred Qualifications and Experience
  • Bachelor's degree in Computer Science, MIS, Business or equivalent education required.
  • PMP preferred - or the ability to obtain within one year of hire.
  • Agile certification preferred - or ability to obtain within one year of hire.
  • Experience as a Scrum Master or Product Owner.
  • 8+ years of IT project management experience in a highly collaborative IT environment required, to include managing projects with multiple product and business teams.
  • High degree of efficiency with project management tools, such as Jira, Confluence, and Smartsheet.
  • Experience in IT release planning and coordination of release activities required.
  • Strong problem-resolution and analytical skills required.
  • Excellent communication and interpersonal skills required.
  • Flexible and adaptable in regard to learning, task assignments, and learning new technologies required.
  • Understanding of the value of commitments to delivery made by a development team.
  • Experience in Information Security, Telephony, and Call Center a plus.
  • Demonstrates accountability, monitoring and reporting on project health and progress; manage what is measured.
  • Excellent written and oral communication skills; ability to communicate at all levels in the organization (with senior management, with technical and business-oriented project staff, with users and stakeholders).
  • Ability to gain the confidence of the team as well as Executive-level stakeholders by communicating regularly, keeping commitments and delivering as promised.
  • Ability to foster buy-in and cooperation through persuasion, influence, and persistence.
  • Strong analytical and facilitation skills.
  • Ability to work effectively independently, and as a member of a team, such as BAs, Product Owners, Developers, Scrum Masters and SW Testers.
  • Able to negotiate with peers and superiors to ensure the work gets done.
  • Ability to easily multitask and prioritize.
  • Well-organized and capable of tracking, managing, and resolving issues on multiple projects simultaneously.
  • Self-motivated, professional, flexible, comfortable with ambiguity in a diverse organizational environment.
  • Continuous learner.
  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.About Consumer CellularConsumer Cellular is the top-rated wireless provider that provides cell phones and no-contract service plans primarily to those 50+. Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S.-based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 17 Times in a Row, making it the Most Awarded Brand for wireless customer service. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. Based on 2024 ACSI Survey of customers rating their own Wireless Service Provider. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. Learn more at theacsi.org.Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)
    • Minimum Salary: $111,300
    • Maximum Salary: $161,700This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.
      • Competitive base pay with potential for shift differential, overtime and bonus pay
      • Medical insurance (98% company-paid for full-time employee only coverage)
      • Dental and Vision insurance (100% company-paid for full-time employee only coverage)
      • 401(k) company match of 100% up to 6% of your pay
      • Discounted Consumer Cellular wireless phone plan for employees
      • Paid Time Off (PTO) available following a 30-day waiting period*
      • 6 company-paid holidays plus 16 hours of floating holiday accrual per year
      • Flexible Spending Accounts (FSA) for health care and dependent care expenses
      • Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
      • Long-Term Disability insurance (100% company-paid)
      • Employee Assistance Program (100% company-paid)
      • Employee rewards program*Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.Pre-employment background check and drug screen is required.Primary LocationUnited States-Arizona-ScottsdaleOther LocationsUnited States-Ohio-Cincinnati, United States-Oregon-Portland, United States-Arizona-PhoenixJobInformation TechnologyScheduleFull-timeTravelYes, 5 % of the TimeJob PostingMar 6, 2025Unposting DateMar 12, 2025Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human.Resources@consumercellular.com.
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Keywords: Consumer Cellular, Inc., Scottsdale , Senior Project Manager (IT), IT / Software / Systems , Scottsdale, Arizona