Genesys Cloud Technology Architect
Company: Cognizant
Location: Chandler
Posted on: July 2, 2025
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Job Description:
About the role As a Genesys Cloud Technology Architect, you will
make an impact by implementing robust Genesys Cloud solutions. You
will be a valued member of the Genesys Cloud team and work
collaboratively with other stakeholders within the team. In this
role, you will: Design and implement robust Genesys Cloud solutions
tailored to the Cards & Payments domain ensuring seamless
integration with existing systems. Collaborate with
cross-functional teams to gather requirements and translate them
into technical specifications for Genesys Cloud Architect
solutions. Oversee the deployment and configuration of Genesys
Cloud platforms ensuring optimal performance and scalability.
Provide technical guidance and support to development teams
ensuring adherence to best practices and architectural standards.
Conduct regular assessments of the Genesys Cloud environment to
identify areas for improvement and implement necessary
enhancements. Work model: We believe hybrid work is the way forward
as we strive to provide flexibility wherever possible. Based on
this role’s business requirements, this is a hybrid in Phoenix -
AZ. Regardless of your working arrangement, we are here to support
a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date
of posting. This may change based on the project you’re engaged in,
as well as business and client requirements. Rest assured; we will
always be clear about role expectations. What you need to have to
be considered : Minimum 3 to 5 years of development experience
implementing self-service IVR and Omni-Channel Orchestration
Routing on Genesys Cloud CX. Functional and hands on experience on
development on applications solutioning using Genesys Cloud CX
Architect & Admin Flows. Thorough understanding of Genesys
Framework, Integration with internal and external components.
Genesys Cloud CX certified professional in one or more focused
solution area (Inbound, Outbound, Multi-channel, Desktop,
Integration, Recording, Reporting, etc.) We're excited to meet
people who share our mission and can make an impact in a variety of
ways. Don't hesitate to apply, even if you only meet the minimum
requirements listed. Think about your transferable experiences and
unique skills that make you stand out as someone who can bring new
and exciting things to this role.
Keywords: Cognizant, Scottsdale , Genesys Cloud Technology Architect, IT / Software / Systems , Chandler, Arizona
