Support Engineer

Company: Peerlogic
Location: Scottsdale
Posted on: October 30, 2025

Job Description:

Job Description Jr. Support Engineer (Entry Level) Location: Scottsdale, AZ (in-office) Department: Customer Experience Type: Full-Time, Entry Level About the Role This entry-level role is ideal for recent graduates ready to launch their careers in technology and engineering. As a Support Engineer at Peerlogic, you’ll start on the front lines, troubleshooting real customer issues, then help improve Aimee—our GenAI agent—to resolve those issues autonomously. You’ll rotate between two months of live support and one month of engineering projects that turn recurring problems into self-serve Aimee workflows What You’ll Do Diagnose SaaS, networking, and configuration issues using logs, admin tools, and test envs Translate patterns from tickets into specs, automations, and Aimee intents Partner with Product & Engineering to ship fixes, run experiments, and measure deflection Author crisp docs, KB entries, and instrumentation for ongoing learning What We’re Looking For BS in CS/SE or equivalent software engineering experience Comfort with APIs, SQL/logs, debugging, and basic scripting; curiosity about AI/LLMs High-energy communicator who can explain complex tech simply to busy office staff Values match: Curiosity, Accountability, Grit, Enthusiasm (CAGE) Career Path (This is the point) Top performers migrate into our Product and Engineering teams —roles like Aimee Automation Engineer, Product Engineer, or Platform/Tools —typically after ~12 months, based on demonstrated problem-solving, code contributions, and impact on ticket deflection. Why Peerlogic Help build the future of AI-driven patient communication. Your work will directly reduce tickets, improve practice outcomes, and shape Aimee’s capabilities for thousands of users.

Keywords: Peerlogic, Scottsdale , Support Engineer, IT / Software / Systems , Scottsdale, Arizona