Customer Service Representative

Company: Breeze Unlimited
Location: Chandler
Posted on: February 17, 2026

Job Description:

Job Description Job Description Job Title: Customer Service Representative Company: BreezeJobFinder.com (powered by Breeze Unlimited) Location: Remote / Flexible Employment Type: Full-Time About BreezeJobFinder BreezeJobFinder.com is a fast-growing SaaS platform built to make the job search easier, smarter, and more effective. With AI-powered resume and cover letter tools, an application tracker, and a new multi-job board search feature, we help job seekers stay organized, stand out to employers, and land interviews faster. Position Overview We’re looking for a friendly, detail-oriented Customer Service Representative (CSR) to join our team. As the first point of contact for our users, you’ll provide support, resolve issues, and ensure every customer feels confident and supported in their job search journey. You’ll also play a key role in gathering feedback to help us improve the platform and deliver an exceptional experience. Key Responsibilities Respond promptly to user inquiries via email, chat, and phone Assist job seekers with account setup, subscription questions, and platform navigation Provide technical support and troubleshoot common issues Guide users on how to maximize features like the job tracker, resume builder, and job board search Record and escalate user feedback to the product team for continuous improvement Maintain accurate records of customer interactions in our support system Deliver a positive, empathetic, and professional experience to every user Qualifications 1 year of experience in customer service, preferably in SaaS or tech support Strong communication and problem-solving skills Tech-savvy, comfortable navigating online platforms and troubleshooting Ability to multitask and manage time effectively in a fast-paced environment Empathy and patience when working with users of varying technical skill levels Self-starter with the ability to work independently and as part of a remote team Preferred Skills Experience with customer support software (e.g., Zendesk, Freshdesk, Intercom) Background in SaaS, HR tech, or career services Bilingual abilities a plus ? What We Offer Competitive pay with growth opportunities Flexible remote work environment Opportunity to be part of a growing SaaS platform making a real difference for job seekers A supportive, collaborative team culture

Keywords: Breeze Unlimited, Scottsdale , Customer Service Representative, IT / Software / Systems , Chandler, Arizona