ScottsdaleRecruiter Since 2001
the smart solution for Scottsdale jobs

Customer Data Steward II

Company: Discount Tire
Location: Scottsdale
Posted on: September 9, 2020

Job Description:



Job DescriptionHere at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. As America's largest independent tire retailer, specializing in tires & wheels, we have over 1,000 store locations and continue to grow every year. Our consistent growth over the last 60 years, the loyalty of our customers and passion of our people makes Discount Tire a great place to work.

Discount Tire currently has an exciting opportunity for a Customer Data Steward to join us at the start of our Customer 360 project. Discount Tire is embarking on a Master Data Management initiative to better manage its customer data and in parallel would like to establish a data governance program to maximize and sustain this investment.

We will be deploying a Customer master data hub, that will include both inbound and outbound integrations. The goal of the project will be to support a single 360 degree view of the customer in order to deliver a seamless and consistent customer experience across all sales channels and touch points. By taking on the role of Customer Data Steward, you will be instrumental to the success of this effort.

You'll have the opportunity to drive major impact on our business by improving the quality of customer data in our systems. Your work will play a significant role in ensuring our data quality is excellent, and powers effective, actionable analyses and insights. In this role, you'll have an opportunity to be part of building something from the ground up at Discount Tire.

Essential Duties and Responsibilities:


  • Identifies business needs, data usage requirements, and validation metrics in collaboration with key stakeholders.
  • Supports Omni-Channel business objectives in the areas of CRM and Digital Marketing.
  • Development, maintenance and improvement of Data Governance policies and processes.
  • Rigorously maintain Customer Master data quality
  • Maintenance of customer meta-data.
  • Suggesting improvements to customer Match, Merge and Survivorship rules.
  • Keeping abreast of data privacy related regulations and making recommendations for compliance (CCPA, etc.).
  • Assisting with compliance related requests for obfuscation of data (CCPA, etc.)
  • Determining validity of merging/unmerge requests from stores on behalf of customers
  • Enforce Data Governance rules as required in the regular course of work
  • Proactively resolve Customer Master data issues when encountered
  • Identify and escalate potential concerns related to Customer Master data and related business processes
  • Work closely with other team members to create a unified effort and deliver highest business value
  • Participate in business initiatives as a subject matter expert when required
  • Establishes and maintains efficient, accurate and duplicable validation processes.
  • Resolves data quality exceptions, which are identified through data quality audits and reporting.
  • Uses existing analytical tools, user research and testing to inform decisions.
  • Develops and maintains relationships with internal and external data providers.
  • Stays current on the latest industry technologies, trends and strategies.
  • Assists employees, vendors or other customers by answering questions related to customer data processes, procedures and services.
  • Completes work in a timely and accurate manner while providing exceptional customer service.
  • Other duties as assigned.




    Job RequirementsQualifications:

    • This position requires a minimum of three years data analysis, data governance, data control or equivalent experience.
    • Experience troubleshooting and auditing data is vital.
    • Proven ability to audit, query, analyze and summarize large data sets is necessary.
    • Working knowledge of ERP and Business Intelligence systems preferred.
    • Excellent organizational and problem-solving skills are required.
    • Ability to communicate across all levels of the organization, clearly articulating ideas both verbally and in writing, is necessary.
    • Ability to stand firm on data quality principles while also balancing the needs of the business
    • Understand the broad business implications of Customer Master data
    • Strong analytical skills and the ability to move forward with some ambiguity
    • Ability to determine stakeholder requirements to develop and analyze reports is needed.
    • Proven ability to multi-task and work successfully within strict deadlines is essential. Demonstrated ability to work independently, manage multiple projects, and meet various deadlines simultaneously is required.
    • Advanced skills with Microsoft Office, including skills with Word, Excel and PowerPoint, is necessary. In addition, troubleshooting and organizational skills with a can-do attitude and the ability to adjust to changing requirements are essential.
    • Maintaining confidentiality, treating others with respect, and upholding Company values are key attributes.

      Educational Requirements:

      This position requires bachelor's degree in information management, statistics, finance or related field or equivalent experience.

      Work Days:

      Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary.

      Work Hours:

      Normal work hours are 8:00 a.m. to 5:00 p.m. Occasional overtime (more than forty hours per week) may be necessary.







      Apply

      Apply

      Not ready to

Keywords: Discount Tire, Scottsdale , Customer Data Steward II, Other , Scottsdale, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Information Professional
Description: ABOUTEffective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America's Navy. Information Professionals who oversee the seamless operation (more...)
Company: Navy
Location: Sun City
Posted on: 09/24/2020

Warehouse Worker - Package Handler
Description: 14.50/hour paid weekly PLUS one time 500.00 bonus based on bonus requirements for Night shift only Package Handlers.Shift: Preload 3:30 AM - 10:00 AM Day 11:00 AM - 5:30 PM Twilight 4:30 PM - 10:30 (more...)
Company: United Parcel Service
Location: Sun City West
Posted on: 09/24/2020

Postmates - Earn Extra Cash
Description: Postmates has the largest
Company: Postmates
Location: Sun City
Posted on: 09/24/2020


Postmates Part Time Delivery Driver (Same Day Activation)
Description: Postmates has the largest
Company: Postmates
Location: Sun City
Posted on: 09/24/2020

Apple Computing Specialist
Description: The Best Buy Certified Apple Computing Advisor creates a world-class shopping experience for our customers while inspiring them to see whats possible with technology. They build quality relationships (more...)
Company: Best Buy
Location: Oro Valley
Posted on: 09/24/2020

Warehouse Worker - Package Handler
Description: 14.50/hour paid weekly PLUS one time 500.00 bonus based on bonus requirements for Night shift only Package Handlers. Shift: Preload 3:30 AM - 10:00 AM Day 11:00 AM - 5:30 PM Twilight 4:30 PM (more...)
Company: UPS
Location: Sun City West
Posted on: 09/24/2020

Urgent requirement for Restaurant Delivery Driver in Postmates in SUN CITY WEST
Description: Restaurant Delivery Driver - Postmates Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a (more...)
Company: Postmates
Location: Sun City
Posted on: 09/24/2020

Warehouse Worker - Package Handler
Description: 14.50/hour paid weekly PLUS one time 500.00 bonus based on bonus requirements for Night shift only Package Handlers.Shift: Preload 3:30 AM - 10:00 AM Day 11:00 AM - 5:30 PM Twilight 4:30 PM - 10:30 (more...)
Company: United Parcel Service
Location: Sun City
Posted on: 09/24/2020

Professional Counselor
Description: Private practice with no doors and no overhead. 10 10 Join the world 38 039 s largest online counseling platform. 10 10 We provide the marketing, the technology, and the additional income. You (more...)
Company: BetterHelp
Location: Sun City
Posted on: 09/24/2020

Customer Service/Sales
Description: Customer Service/Sales 307029849 Sun City, Arizona, US, 85372 Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs (more...)
Company: The Home Depot
Location: Sun City
Posted on: 09/24/2020

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Scottsdale RSS job feeds