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Director, Business Process

Company: First American Financial Corp
Location: Scottsdale
Posted on: September 12, 2020

Job Description:

Employment Category: Full Time – Regular

Docutech, A First American Company, offers a wide range of document technology solutions for mortgage, home equity and consumer lending, including document generation, eDelivery, eSign and print fulfillment. Our efficient solutions enable lending professionals to produce accurate and compliant loan packages in all 50 states. A career at Docutech means joining First American (NYSE: FAF), a global leader in providing title insurance, settlement services and risk solutions for real estate transactions. First American has been helping customers achieve and protect their dream of homeownership since 1889. People are the key to our continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.firstam.com

Job Summary The Dir,Business Process manages resources dedicated to the analysis of processes, procedures and work instructions and is focused on driving improvements in efficiency and quality through more effective business processes, elimination of non-value added or duplicate efforts. This role will provide strategic leadership and manage day-to-day execution to help define and evolve business processes, evaluate quality issues, measure current process performance, analyze root cause defects and develop targeted process improvement opportunities with process owners/business leaders. This role will directly oversee multiple departments and personnel such as invoice control, payment analysis, and customer cancellation function and partner with leadership in field operations, inside sales, service, technology, and analytics to assist in maintaining alignment and continuity with business objectives.

Essential Functions

Implement goals, objectives, and work standards for the department. Develop and mentor supervisory talent to prepare for continued growth

Ascertain opportunities to execute common procedures and best practices from within the industry; circulates appropriate industry and trade bench-marking information. Applies policies and procedures that comply with regulatory and statutory guidelines, rules, and standards. Work alongside and coordinate with financial controller on internal and external audits and facilitate process breakthroughs.

Directs the selection of staff and provides for their training and professional development to maintain effective morale, productivity, and discipline and manages teams of employees focused on business processes, and the process by which they maintain requests to change work instructions, processes and procedures identified by business leaders to ensure processes are current, concise, accurate, and delivered on or before the given deadlines.

Develop, implement, modify and assess progress on improvement plans and achievement programs. Consult and advise leadership on process and performance improvement opportunities

Represent team to ensure identified business needs are communicated to the impacted parties while developing changes to process that will impact all groups. Work closely with technology team to envision, design, and test varying enhancements and initiatives to improve workflows and ensure cohesive cross functionality in the organization

Direct efforts to inform and educate business leaders regarding change management projects which will impact production and/or work processes.

Oversee the communication and analysis between groups to ensure that process changes are identified and communicated back to impacted groups ensure that causes are corrected where possible within our own teams through process changes, work instruction changes, training and awareness

Collaborates with senior management leaders on various strategies that are critical to improving identified processes

Partner with business leadership in the execution of strategic projects and evaluate the success on an ongoing basis. Contribute to next generation strategy initiatives and pressure test various proposals and initiatives.

Manage automation strategy goals as well as maintenance of all automation processes throughout the operation.

Job Complexities

Works on highly complex problems in which analysis of situations or data requires significant originality and an in-depth evaluation of various factors

Exercises extreme judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results

Supervision Received or Extended

Responsible for a department that impacts other departments

Makes final decisions on administrative or operational matters and ensures operations’ achievement of objectives

Typically has a minimum of 2-4 mid to high level exempt direct reports

Knowledge and Skills/Technology Used

Demonstrated competency in executing strategic plans

Ability to learn needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources

Analytically driven approach to management and decision-making

Track record of innovative strategic thinking combined with pragmatic, roll-up-the-sleeves execution and results delivery

Proven people management and leadership skills

Proven ability to work with and influence senior management

Strong, professional and effective verbal and written communication skills

Ability to foster a positive and motivating work environment, encouraging feedback and innovation

Self-motivated with critical attention to detail and deadlines

Ability to adapt well to change in direction and priority in a fast- paced and deadline-oriented environment

Typical Education

Bachelor’s degree or equivalent combination of education and experience

Advanced degree preferred

Typical Range of Experience

8+ years progressive management experience

First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.

Returning users, access your profile or edit/update your resume.

Careers // Director, Business Process – R017437

First American Title Insurance Company makes no express or implied warranty respecting the information presented and assumes no responsibility for errors or omissions.

First American, the eagle logo, firstam.com, and First American Title are registered trademarks or trademarks of First American Financial Corporation and/or its affiliates.

Keywords: First American Financial Corp, Scottsdale , Director, Business Process, Other , Scottsdale, Arizona

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