General Manager, ADERO in ADERO Scottsdale at Marriott Vacations
Worldwide Job Description Are you ready to grow your dream career
while making others' vacation dreams come true? Marriott Vacations
Worldwide is a world premier organization for Vacation Ownership
with resorts at destinations around the globe. Join our team and
help deliver unforgettable experiences that make vacation dreams
**Relocation Assistance Provided
The General Manager leads all aspects of the resort / property.
Responsibilities include: all aspects of the operation, including
guest and associate satisfaction, human resources recruitment and
retention, financial performance, group, catering, leisure,
business sales and revenue.
General Manager embraces the Autograph brand and lives the mark
of craft, ensuring that all aspects of the resort support the ADERO
Builds, develops and retains an executive and leadership team.
Capable of strategic development, strategic and operational
execution, and providing guidance to all individuals. The General
Manager ensures all revenue streams are optimized in all profit
centers. Works with the Marketing teams to stimulate demand and
guide the public awareness and communications to support the ADERO
Develops strategies to support the owner’s financial needs,
Autograph brand and associate and guest satisfaction. Communicates
professionally with owners to build owner loyalty and confidence
through proactive communication, setting and managing expectations
and delivering solid business results.
Engagement with local community, support of active lifestyle and
immersion into ADERO brand. Builds relationships with local
business leaders, officials and customers.
JOB SPECIFIC TASKS
Working with the Marketing Agencies, Marriott International and
Public Relations firms, developing the Autograph brand for ADERO.
Working with leadership and associate team to bring the ADERO brand
to life in all aspects of the resort.
Collaborates with Marriott Revenue Management support, Field
marketing, Aqua-Aston marketing, public relations, revenue and
sales teams to drive revenue for all profit centers of the
property. Partners with Sales to cultivate business relationships,
participates with closing business, sources new leads and ensures
operational leaders deliver customer service experiences driving
repeat business and loyalty. Participation and accountability for
effective pricing strategies, understanding drivers by season,
economy, market segmentation, ADERO brand deliverables and customer
satisfaction, ensures demand forecasting and sound revenue
practices are in place to maximize yield; identifies ways to grow
occupancy, RevPAR, and market share by researching and staying
aware of competitor strategies; controls labor and capital
Works closely with Aqua-Aston and Marriott International to stay
current with industry trends, aware of competitor offerings and
develops new offerings to stay current that are on ADERO brand and
translate into customer experiences and profitable enterprises.
Develops property business and marketing plans with marketing
leadership to support the property. Creates buy in by all stake
holders to deliver.
Owns the ADERO marketing, business and financial plans.
Translates these plans into executable actions for leadership and
associate support and execution. Driving customer, associate
satisfaction, profitability and market share. Ensuring these plans
and all actions support the ADERO brand. Capable of accessing team
strengths and opportunities for development to ensure success of
these plans. Encourage team suggestions, creative thought and ideas
to refine and enhance the results of these plans.
Partnering with Aqua-Aston HR and recruiting, build a strong
confidence inspiring leadership team. Create a cohesive team
capable of collaboration and autonomy. Empower property leaders to
executive to the marketing, business and financial plans in
accordance with the ADERO brand and Aqua-Aston culture. Encourage
team feedback, hold the team accountable, foster independence and
autonomy. Create learning opportunities for staff to immerse them
in customer service techniques in support of culture and brand.
Ensures all employees are treated fairly, and with respect; builds
rapport with employees by fostering an environment of open
communication and spending time with employees on the frontlines;
makes self available to employees (“open door policy”); ensures pay
and benefits are appropriate for labor market; celebrates the
success of employees in a public way; works with Human Resources to
maximize employee engagement and monitor local labor environment to
address issues as needed
General Manager serves as the compass for the ADERO brand. As
the compass, the GM ensures that all touch points of the resort
support the ADERO brand through service offerings, services and
facilities. GM inspires the staff to embrace the ADERO brand and
become mentors within their departments to guide their teams on
ADERO brand initiatives. GM demonstrates exceptional work ethic,
leadership through empowerment, and serves as a role model.
Working with the Aqua-Aston financial team, developing
intelligence on market share, profitability of each profit center,
associate engagement, Marriott guest satisfaction scores, financial
operating performance, and product development and execution.
Through proactive communication builds owner loyalty for
management company. Communicating strategic plans, executing the
plans and communicating the results of the plans. Delivery
effectively the strategic plans. As brand champion for Marriott
Autograph and property ADERO, keep the owner informed on emerging
initiatives, property performance, and maintain a balance between
owner interests, associate engagement, brand initiatives, and
management guidance. Develops and recommends solutions that
effectively deliver to all stake holders.
Customer and community Engagement
Leads by example with high visibility with guests, Club members
and local clientele. Participates and supports Sales site
inspections and public relations opportunities. Avid consumer of
guest feedback to identify trends and opportunities to enhance the
guest experience and recognize star associate performers. Embraces
technology to track customer satisfaction trends and identify root
cause opportunities to improve. Meet with leadership team for
divisional presentation of Guest satisfaction results and monthly
action plans. Works closely with Aqua-Aston public relations to
optimize PR opportunities through community involvement.
Management Company/Brand Compliance
Learns and embraces management company (Aqua-Aston) and brand
(Marriott Autograph) culture. Property compliance with all brand
and service standards, labor, operations, safety, and legal
requirements. Ensure routine inspections and quality assurance
audits are completed with each department with monthly reports.
Ensure food sanitation, safety, and governmental regulations for
the safety and well being of our guests, members, associates,
owners and community. Ensure restaurant property, grounds,
landscape, pools, fitness center, spas, are well maintained and
exceed customer expectations.
Education and Experience
2-year degree from an accredited university in Business
Administration, Hotel and Restaurant Management, or related major;
8 years experience in the management operations, sales and
marketing, finance and accounting, or related professional
4-year bachelor's degree in Business Administration, Hotel and
Restaurant Management, or related major; 6 years experience in the
management operations, sales and marketing, finance and accounting,
or related professional area.
General Manager experience in limited or full-service
Ability and willingness to work flexible hours including
weekends, holidays and late nights.
Property industry work experience, demonstrating progressive
career growth and a pattern of exceptional performance.
Marriott Vacations Worldwide is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive