Director, Clms - E&S Specialty (Commercial Transportation)
Arizona - Scottsdale
If you’re passionate about helping people protect what matters
most to them, as well as innovating and simplifying processes and
operations to provide the best customer value, then Nationwide’s
Property and Casualty team could be the place for you!
Please note: This position must be filled in the Scottsdale, AZ
office. If not located within 50 miles of the Scottsdale office,
relocation would be required.
Job Description Summary
JOB SUMMARY: Directs the investigation, evaluation, and
resolution for all levels of claims in assigned region or line of
business. Drives the communication and performance for all claims
to achieve operational results, including customer service,
indemnity and expense outcome and strategic alignment with Division
goals and objectives. Works with claims leaders to develop training
plans and strategies for the claims division. Responsible for the
development, coaching, training and mentoring of individual team
members. Responsible for acting as a consultative voice and support
to the corresponding Underwriting operation. This position will
require the requisite technical knowledge and experience in support
of the specific discipline. Job Description
RELATIONSHIP: Reports to AVP or VP. 3 or more direct
1. Responsible for the overall management and operation of
the Department to include: tactical and strategic planning; annual
budget preparation and monitoring; projecting human resource and
customer needs; hiring, motivating, promoting, developing and
performance management of staff.
2. Provides claims handling expertise to new product
development and account creation and leads, in partnership with
Underwriting, new product development and management.
3. Builds and maintains relationships with agents, brokers
and underwriting. Develops and implements plans to solve business
problems related to the customer's business and the
service/products provided by Management Liability.
4. Provides technical consultation/direction to all levels
of claim professionals. Functions as a content expert to assist in
developing training curricula.
5. Responsible for timely and appropriate evaluation of
claims to identify and manage reserves in compliance with Company
standards and reserving best practices.
6. Reviews and analyzes files to ensure adherence to Claim
Division guidelines and claims handling best practices. Reviews
claims quality results to identify coverage trends and to ensure
consistency in policy interpretation. Recommends training or other
7. Responsible for managing the claims processes
consistently within a technical specialty. Coordinates efforts with
other specialty claims functions such as Claims Legal, Recovery,
CQR, SIU, and claims staff support.
8. Provide direction and guidance regarding all aspects of
9. Liaisons with Reinsurance auditors to research and
answer questions on specific claims.
10. Performs other related duties as assigned.
Education: High School Diploma or GED required. College
degree preferred. Completion of general insurance courses, such as
IIA, AEI and/or CPCU preferred. Leadership/management classes
and/or insurance technical classes preferred.
Experience: Minimum of ten years claims experience required
including five years in claims management. Requires multi-line
experience with exposure to the general agency system.
Knowledge: Multi-line, multi-jurisdictional, and E&S
experience is helpful; knowledge of the General Agency system,
state insurance department regulation, unfair claim handling
regulations, and a good understanding of tort law.
Skills/Competencies: Ability to effectively communicate
interpersonally with individuals and groups. Effective listening,
oral and written communication skills necessary for customer
contact, negotiation, presentations, project management, personnel
management, technical and nontechnical contacts preferred.
Values: Regularly and consistently demonstrates the
Nationwide Values and Guiding Behaviors.
Staffing Exceptions to the above minimum job requirements must
be approved by the : VP and HR VP.
Overtime Eligibility: Not Eligible (exempt)
Working Conditions : Normal office environment.
ADA: The above statements cover what are generally
believed to be principal and essential functions of this job.
Specific circumstances may allow or require some people assigned to
the job to perform a somewhat different combination of duties.
Credit Check: Due to the fiduciary accountabilities within this
job, a valid credit check and/or background check will be required
as part of the selection process.
Job Evaluation Activity: 12/2012 CB, PYC
Posted 3 Days Ago
About Us At Nationwide, we find purpose in protecting people,
businesses and futures with extraordinary care – and we’ve been
doing that since 1926. Our financial strength and caring culture
extend beyond our associates into the communities we serve. You
really can feel the difference at Nationwide, which is why we
continue to be named one of the Fortune 100 Best Companies To Work
For. Check out why others think we’re a great place to work , too ,
and let us know – can you see yourself at Nationwide ?
Nationwide is an equal opportunity employer. We celebrate
diversity and are committed to creating an inclusive culture where
everyone feels challenged, appreciated, respected and engaged.
Nationwide prohibits discrimination and harassment and affords
equal employment opportunities to employees and applicants without
regard to any characteristic (or classification) protected by