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Director, People Operations

Company: Lever
Location: Scottsdale
Posted on: September 13, 2020

Job Description:

thredUP is the world’s largest fashion resale platform, inspiring a new generation to think secondhand first. The company has spent the past 10 years reinventing resale, building a marketplace and infrastructure now poised to power the $50B resale economy and usher in a more sustainable fashion future. Millions of consumers use thredUP as the easiest way to sell their clothes and shop over 35,000 brands at up to 90% off — online, in stores or via “try-before-you-buy” Goody Boxes. Backed by world-class investors, thredUP designed a resale engine that has redistributed nearly 100 million unique garments from closets across America and is now powering resale for the broader fashion industry via its Resale-As-A-Service (RAAS) platform.

About the Role

It is time to build out our People Operations team. We are migrating from using spreadsheets, a medium-sized HRIS system, & manual processes to strengthening our operations backbone for growth and support. Or in other words, scale.

Our People team at thredUP are business people first and foremost. The work we do is HR-focused, but with the lens of understanding the business so we can support, consult and drive impact. You will thrive at thredUP if you understand what we do for our customers and how we make money. You will understand and believe in our mission of #secondhandfirst.

The leader of the People Operations team will not be satisfied with executing someone else’s playbook or simply writing one but will look forward to refining current processes and innovating the future systems. We currently have 1,300+ employees (hourly and salaried), distributed across the US.

Success in this role is not just checking the box on a long task list, but understanding the ”why’s” and directing efforts to make sure we set the right foundation for our HR team, partner functions, and ultimately the organization as a whole. The position is based in Oakland or Scottsdale and will report to the SVP of People.

Responsibilities Partner closely with HRBPs, Talent Acquisition, and People Leaders across the People team to assess existing programs, processes, and practices, identify gaps and inefficiencies, and drive innovative solutions to enhance the employee experience.  You won’t be asked to create process for process’ sake.

You will be a leader amongst your Recruiting, Finance, Accounting, Legal and IT colleagues to ensure that there is clear communication, handoffs, collaboration and systems and workflow integrations amongst our teams.

Own the partnership with brokers and 3rd party consultants around compensation and benefits for our salaried and hourly workforces.

You will deliver a roadmap that will result in automation, standardization, and centralization of HR processes and systems where need and possible.

Continuously assess whether we have the right People toolset, and explore new partnership opportunities that allow for better efficiency, cost savings or improved workflow.

Design a seamless candidate/employee experience from start to finish.

Own any new People or Recruiting product implementations.

You will ensure compliance with applicable employment regulations and best practices that are highly aligned to meeting the needs of the business and improving employee experience.

Lead our immigration policies and programs, in partnership with legal and recruiting

Analyze data to track and report on performance of our People team against our internal and external goals and establish working norms and target KPIs for the People team

Requirements 7+ years of experience driving high-impact and scalable People programs for mid to late stage private or public companies.

5+ years of experience with compensation and benefits (either strategy or analysis and execution)

Proven success in operationalizing complex People programs through process optimization, systems integration, end-user education and training, and thoughtful change management

Strong partnership skills and a demonstrable “can-do” attitude.

Strong understanding of industry trends and best practices for People Operations

Exceptional problem solving skills with the ability to work against firm deadlines.

Prior experience managing ATS or HRIS system implementations from start to finish.

Experience using Paylocity, Lever and Workday preferred.

- The opportunity to make a massive impact & influence outcomes for our business and customers alongside passionate coworkers - Autonomy. The ability to make, own, and carry out decisions

- Competitive salary, equity and full benefits (health/dental/vision insurance & 401k)

- Work from anywhere most Tuesdays and Thursdays meeting free (what we call Maker Days)

At thredUP, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we believe diversity is key. As a diverse and inclusive workplace, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Everyone is welcome - be you.

Keywords: Lever, Scottsdale , Director, People Operations, Other , Scottsdale, Arizona

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