thredUP is the world’s largest fashion resale platform,
inspiring a new generation to think secondhand first. The company
has spent the past 10 years reinventing resale, building a
marketplace and infrastructure now poised to power the $50B resale
economy and usher in a more sustainable fashion future. Millions of
consumers use thredUP as the easiest way to sell their clothes and
shop over 35,000 brands at up to 90% off — online, in stores or via
“try-before-you-buy” Goody Boxes. Backed by world-class investors,
thredUP designed a resale engine that has redistributed nearly 100
million unique garments from closets across America and is now
powering resale for the broader fashion industry via its
Resale-As-A-Service (RAAS) platform.
About the Role
It is time to build out our People Operations team. We are
migrating from using spreadsheets, a medium-sized HRIS system, &
manual processes to strengthening our operations backbone for
growth and support. Or in other words, scale.
Our People team at thredUP are business people first and
foremost. The work we do is HR-focused, but with the lens of
understanding the business so we can support, consult and drive
impact. You will thrive at thredUP if you understand what we do for
our customers and how we make money. You will understand and
believe in our mission of #secondhandfirst.
The leader of the People Operations team will not be satisfied
with executing someone else’s playbook or simply writing one but
will look forward to refining current processes and innovating the
future systems. We currently have 1,300+ employees (hourly and
salaried), distributed across the US.
Success in this role is not just checking the box on a long task
list, but understanding the ”why’s” and directing efforts to make
sure we set the right foundation for our HR team, partner
functions, and ultimately the organization as a whole. The position
is based in Oakland or Scottsdale and will report to the SVP of
Responsibilities Partner closely with HRBPs, Talent Acquisition,
and People Leaders across the People team to assess existing
programs, processes, and practices, identify gaps and
inefficiencies, and drive innovative solutions to enhance the
employee experience. You won’t be asked to create process for
You will be a leader amongst your Recruiting, Finance,
Accounting, Legal and IT colleagues to ensure that there is clear
communication, handoffs, collaboration and systems and workflow
integrations amongst our teams.
Own the partnership with brokers and 3rd party consultants
around compensation and benefits for our salaried and hourly
You will deliver a roadmap that will result in automation,
standardization, and centralization of HR processes and systems
where need and possible.
Continuously assess whether we have the right People toolset,
and explore new partnership opportunities that allow for better
efficiency, cost savings or improved workflow.
Design a seamless candidate/employee experience from start to
Own any new People or Recruiting product implementations.
You will ensure compliance with applicable employment
regulations and best practices that are highly aligned to meeting
the needs of the business and improving employee experience.
Lead our immigration policies and programs, in partnership with
legal and recruiting
Analyze data to track and report on performance of our People
team against our internal and external goals and establish working
norms and target KPIs for the People team
Requirements 7+ years of experience driving high-impact and
scalable People programs for mid to late stage private or public
5+ years of experience with compensation and benefits (either
strategy or analysis and execution)
Proven success in operationalizing complex People programs
through process optimization, systems integration, end-user
education and training, and thoughtful change management
Strong partnership skills and a demonstrable “can-do”
Strong understanding of industry trends and best practices for
Exceptional problem solving skills with the ability to work
against firm deadlines.
Prior experience managing ATS or HRIS system implementations
from start to finish.
Experience using Paylocity, Lever and Workday preferred.
- The opportunity to make a massive impact & influence outcomes
for our business and customers alongside passionate coworkers -
Autonomy. The ability to make, own, and carry out decisions
- Competitive salary, equity and full benefits
(health/dental/vision insurance & 401k)
- Work from anywhere most Tuesdays and Thursdays meeting free
(what we call Maker Days)
At thredUP, our mission has been built on extending the lives of
millions of unique clothing items. Much like our inventory, we
believe diversity is key. As a diverse and inclusive workplace, we
are committed to ensuring our employees are comfortable bringing
their authentic selves to work every day. A unique perspective is
critical to solving complex problems and inspiring a new generation
to think secondhand first. Everyone is welcome - be you.