Director of Operations - Testing

Company: Matrix Medical Network
Location: Scottsdale
Posted on: September 13, 2020

Job Description:

Address 9201 E. Mountain View, Suite 220 Scottsdale, AZ 85258

Posted Date 2 days ago (9/4/2020 5:25 PM)

Job ID 2020-12515

# of Openings 1

Category Operations

Type Full Time Regular

Overview The Director of Operations – Clinical Solutions has leadership accountability for Clinical Solutions – Testing. This position leads the program development life cycle of all service lines of Matrix Testing. This includes but is not limited to plan, develop, implement, and support each service line beginning with detailed business plan and continues to full operations. The responsibilities of the director will also include staffing, infrastructure procurement and budgeting, change management, and revenue maximization leading to commercialization opportunities for each service line. Will perform duties and responsibilities in a manner consistent with our mission, values, and Matrix Service Standards.

Responsibilities Clinical solutions service line. Successfully develops strategies from concept to full operations by creating the business plans, vision, goals, and metrics of each program/product/service line to full operations. Forecast and manage resources to ensure program success

Develop successful operational models with new products which will be scalable and have the ability to be able to be commercialized

Work with product development for each service line and define implementation strategy for new products

Work closely with Matrix’s shared service teams to provide clinical oversight with a strong communication plan

Improve patient care delivery demonstrated by quality metrics

Manage budgets for the service line

Identify resources (organization charts) needed to include managerial staff, clinical staff and support staff.

Establish workflows and Policy and procedures needed for day to day operations

Manage populations within a specific budget

Develop, Direct and actively participates performance improvement process in achieving excellence in clinical outcomes, insuring safe and quality.

Collaboration with the clinical leadership to identify quality outcomes relevant to the patient population being served. Establish Quality Assurance programs and share governance program.

Establish processes to monitor performance indicators against identified outcomes and utilizing data to improve the care for patients.

Insures patients’ experience of care is reflected by a very high level of satisfaction.

Active implementation of the organizational strategies and initiatives relative to Matrix service. Insuring effective mechanisms for ongoing communication between and among departments and disciplines that provide care to the patient population being served.

Maintain an effective reporting process for staff to detail significant events, medical errors, or near misses in the clinical arena. May participate in the root cause analysis and assist with the development of and monitor a plan to prevent reoccurrence. Guides staff in these endeavors.

Any strategic assignment given to by senior leadership

Collaborates with staff from different departments and provides expectations, goals and constructive feedback.

Perform other duties and responsibilities as assigned

Qualifications Education: 4-year degree– in Nursing, Business, or related field. MBA preferred.

Experience: Minimum of 5 years of Healthcare leadership experience

KNOWLEDGE/SKILLS/ABILITIES

Excellent communication skills with Leadership, outside partners and patient and family. Ability to relate to physicians, nurses, and senior level health care leaders.

Excellent presentation skills

Excellent interpersonal and patient centric skills to interact effectively with co-workers and outside partners

Must be a proactive, team-focused leader and self-starter

Ability to understand strategy and how to implement strategy for new service lines

Strong and proven ability to develop, coach and mentor team members.

Strong collaborative, negotiating, influencing, leadership and decision-making skills.

Proven track record working with clients; excellent client interface and customer service skills.

Must have knowledge of organizational theories, principles and techniques as well as knowledge of dynamics and characteristics of high performing teams—and the ability to lead those teams.

Ability to manage change in a complex organization

Ability to work effectively in a fast-paced, entrepreneurial environment and build programs to scale.

Strong interpersonal skills –ability to work well in a multi-cultural environment and matrix organization.

High level of integrity with a hands-on work ethic and approach.

Superior leadership skills with the ability to influence and engage others; direct and non-direct reports and peers.

High level of integrity with a hands-on work ethic and approach.

Superior leadership skills with the ability to influence and engage others; direct and non-direct reports and peers.

Supervisory Responsibility : Direct supervisory responsibilities

Travel requirements: 10-25% travel is required

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Keywords: Matrix Medical Network, Scottsdale , Director of Operations - Testing, Other , Scottsdale, Arizona