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Director of Operations

Company: Embassy Suites by Hilton Scottsdale Resort
Location: Scottsdale
Posted on: September 13, 2020

Job Description:

Do you enjoy working at a beautiful resort environment that takes excellent care of Guests and Associates?

About This Job Why You Want to Work for Us... HVMG is a growing property ownership and management company with opportunities for development and advancement for Excellent individuals.

Why you will enjoy this job This is a great opportunity for a high energy, hands on Director of Operations. You will have the opportunity to use your excellent team building skills, being an active member of the property helping the General Manager drive exceptional results!

Who Will this Job Appeal To? Ability to manage and lead a team of Excellent associates.

Local market knowledge experience preferred.

Four Diamond/Four Star hotel/resort experience preferred.

Proven track record of revenue, market share and GSS improvements/results.

Individuals who enjoy working at a property that develops people for promotion.

People who enjoy working at a property that takes an active role in the community.

The Ideal Candidate for this Position The ideal candidate is an a hands on leader with an established and consistent track record of high performance in Rooms, Food & Beverage and Engineering functional areas to maximize performance while upholding quality standards and maximizing levels of guest satisfaction.

Requirements Must be a citizen of this country or possess a valid work permit.

Requires a minimum of 2 plus year of Director of Operations leadership experience in a hotel/resort environment.

Similar brand experience preferred.

Must be able to lead Guest Satisfaction Initiatives.

Position will be required to work a varied schedule that may include evenings, nights, and weekends.

Additional Requirements: Experience managing and completing hotel Accounting & HR responsibilities.

Track record driving and meeting Guest Satisfaction Surveys.

Consistently exceed revenue and guest expectations.

Ability to manage change effectively.

Provide leadership to position the property to achieve the mission.

Provide leadership to the departments to achieve their goals and objectives.

Communicate the goals and objectives and inspire associates to achieve those goals.

Clear, concise written and verbal communication skills.

Ability to sell concepts and ideas to management, peers, and associates.

Maintain a good working relationship with guests, groups, and personnel from other departments.

Demonstrate team building experience and lead by example.

Proven successful leadership experience.

Abilities to inspire, train, and develop people for promotion.

Experience training associates.

Instill a guest service attitude in all associates with a "can-do" attitude.

Coach associates how to resolve and deescalate conflicts.

Physical Requirements: Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires ability to perform the following:regularly required to talk , hear and interact with guests. Frequently is required to stand and use hands to finger, handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. frequently lift and/or move up to 10 pounds, and stand for long periods of time.

Educational Requirements: BA/BS 4-5 year degree or foreign equivalency or equivalent work/education experience will be considered.

Medical / Dental / Vision

Life Insurance / Long Term Disability /Short Term Disability

401Kwith a match!

Paid Vacation Days / Paid Personal Days /Paid Holidays

An Equal Opportunity Employer. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability. EOE/AA. Overlooking Camelback Mountain, the recently renovated Embassy Suites by Hilton Scottsdale Resort is minutes from championship golf courses, spa facilities, dining, art galleries and MLB Spring Training. We’re 15 miles from downtown Phoenix, Talking Stick Arena and Chase Field, and just 5 minutes from Scottsdale Fashion Square mall. Our location offers easy freeway access to the University of Phoenix Stadium and the Gila River Arena, while our two pools, spacious suites and complimentary breakfast make us perfect for families.

Our contemporary two-room suites offer WiFi, workstations and 43-inch HDTVs. Upgrade to a larger suite for a whirlpool tub or a conference table, or choose our Presidential Suite for the ultimate stay. Work out in the fitness center, energize on the tennis court or soak up the sunshine in one of our resort-style pools. Enjoy American favorites in the restaurant, and relax with a drink in our lounge. Order room service between 11am – 11pm, or buy snacks in our 24-hour convenience store. Start each day with complimentary cooked-to-order breakfast, and enjoy an evening social with complimentary drinks and snacks.

Keywords: Embassy Suites by Hilton Scottsdale Resort, Scottsdale , Director of Operations, Other , Scottsdale, Arizona

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