We call our club's vision, mission, values, and supporting
pillars "Our House" because they are the foundation for all that we
do. We're working to transform AAA for the next century with a
mission to create Members for life by unleashing the innovative
spirit of our Team Members.
AAA recently acquired SafeGuard, the 11th largest smart home
security company in the United States, with the vision to become
the most trusted brand in this industry. Safeguard, has been
Protecting Arizona families and businesses for over 50 years; we
are Arizona's largest locally-operated security provider. With an
A+ Better Business Bureau Ranking, we prove every day that we love
being there for and helping our customers. We work hard to create
an environment where you can thrive and use your skills and talents
to help us deliver legendary Customer Service. Youll help
positively impact every homeowner and the communities that we
Safeguard Security has an opportunity for a Commercial Service
Technician to service, maintain, and repair our systems in
This position is responsible for service, repair, maintenance,
and inspections of fire alarm and life safety systems for the
existing customer base. These services are critical for the ongoing
customer service experience and satisfaction of the account base.
The department has primary responsibility for customer retention
through the responsiveness and provision of inspection, repair,
support, and maintenance operations and service. This is the
intermediate level position.
Perform fire alarm inspections, identifying deficiencies and
upgrade opportunities. Assist in training level 1 technicians
Perform fire alarm repairs, maintenance, and upgrades. Assist in
training level 1 technicians
Support the service advisors, key account coordinators, and
customer support representatives in the performance of their jobs
and service calls.
Create reports for customer and agency documentation and
Maintain relationship with municipal and state fire authorities
for licensing and inspections. Interface with the monitoring center
manager and supervisors.
Maintain relationships with major accounts and multi-location
accounts to ensure satisfaction and retention.
Interface with the sales departments to address current service
issues and plan support for future growth.
Why work for us? Job Stability - Career Advancement!
Great Benefits - Medical/Dental/Vision
Retirement - 401k matching up to 3%
Work/Life Balance - PTO 3 Weeks + 9 paid holidays
KNOWLEDGE AND SKILLS
Three or more years in the installation and/or service of fire
Strong customer service communication and conflict resolution
Experience in the inspection of fire alarm and life safety
Technical knowledge of fire, life safety, and suppression system
design and operation is required.
Strong written and verbal communication skills.
EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES,
Must qualify for state alarm agent license.
Knowledge of life safety and electrical codes.
Technical certifications are required (CSA, NICET).
Equipment manufacturers training and/or certifications are
Computer / tablet literacy.