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Care Coordinator (PT- Weekends)

Company: Matrix Medical Network
Location: Scottsdale
Posted on: October 17, 2020

Job Description:

Responsibilities Essential Job Functions:

Conducts outbound telephonic outreach calls to referred and enrolled members to schedule in-home visits with field providers

• Conducts outbound calls to patients informing them of recent test results and provides applicable education.

• Available for inbound calls and provides pertinent information to members/patients as well as knowing when to escalate issues to nursing or management team.

• During initial outreach calls, positively and energetically engages individuals, describes services available, and promotes the benefits of program enrollment

• Builds and nurtures professional and effective relationships with all members of the health care team, both internal and external

• Coordinates services with health care and community resource providers to meet members’ complex needs

• Documents all member-related interactions in the appropriate electronic health record for members and patients.

• Requests medical records and labs; coordinates faxing member’s lab results to member’s primary care provider.

• Maintains e-Fax inbox and reviews team email from field staff regularly

• Participates in clinical case conferences as part of an interdisciplinary team

• Completes documentation according to policies and procedures

• Abides by all Matrix Medical Network privacy and confidentiality policies when accessing or transmitting member information

• Contact members with positive test results regarding contact tracing

• Performs other duties as assigned

Qualifications

Educational Requirements:

Associates Degree or commensurate experience in lieu of degree.

Required Knowledge, Skills and Abilities:

Knowledge, Skills and Abilities:

• Minimum 2 years of telephonic customer service experience

• Minimum 1 year experience coordinating patient care

• Must have experience working as a positive, proactive, contributing member of a team, while possessing unquestionable personal and professional ethics

• Experience completing medical-related documentation in an electronic health record

• Exceptional telephonic communication skills with health plan members and caregivers

• Consistent and effective follow-up skills

• Effective written communication skills; professional email etiquette

• Ability to multi-task, coordinate, and prioritize activities in a rapidly changing environment

• Proven time management and organizational skills

• Ability to build rapport and maintain positive, pleasant demeanor with all levels of internal and external contacts

• Maintain professionalism with members, caregivers, and other health care team members at all times

• Knowledge of medical terminology preferred

• Ability to effectively work within a group dynamic, while adhering to company standards and guidelines

• Possess unquestionable personal and professional ethics, in concert with company standards

• Ability to work independently, coordinating, and assimilating multiple pieces of data to accomplish required tasks

• Excellent internet research skills

• Ability to work in diverse, multi-cultural environment and be respectful to health plan members’ cultural and socioeconomic characteristics

• Demonstrated ability to work well under pressure and time constraints

• Proficiency in Microsoft Office (Word, Outlook, Excel)

• Ability to assess when escalation of items is necessary and escalate to the appropriate resource

Location: Scottsdale, AZ

This position is PRN. Need to have availability to work four days minimum between Monday - Sunday. Days may vary weekly based on business needs.

Matrix Medical Network is Proud to be an Equal Opportunity Employer

Keywords: Matrix Medical Network, Scottsdale , Care Coordinator (PT- Weekends), Other , Scottsdale, Arizona

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