Purpose of Job We are currently seeking a talented Director,
Risk Management - Enterprise Operational Risk – IT for one of the
following locations: San Antonio Home Office I, Plano Legacy,
Phoenix Campus or Tampa Campus.
Accountable for the development and mentoring of a high
performing team in support of the enhancement and growth of the
USAA risk management program. Influences processes at both the
business unit and enterprise level and leads and sets the agenda
for risk management deliverables. Responsible for partnering with
the enterprise and business units to assess, quantify, aggregate,
and mitigate exposures through the identification of key and
emerging risks and evaluates alignment with risk strategy and
appetite. Accountable for monitoring the risk and control
environment and consults on risk mitigation plans to ensure that
exposures are kept at acceptable levels. Leads cross-functional
teams to achieve objectives across multiple business units or
Centers of Excellence. Participates in and supports internal and
external audits, regulatory reviews, and rating agency requests.
Job Requirements About USAA
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
ABOUT USAA RISK Management
USAA is a growing financial services company and the Risk
Management function at USAA is an important part of this
growth. It is an exciting time at USAA and in our Risk
Management organization. We are a diversified team of Risk
professionals, working across all lines of business across USAA
operations (banking, insurance, investments) seeing the incredible
growth first-hand. Working at USAA in Risk Management affords you
the ability to be a part of USAA’s noble mission on a daily basis.
We stand behind our 11 million members who rely on us every
Directs staff and initiatives that support risk management
programs, to include governance support, risk oversight, risk
infrastructure development, identification, quantification, and
aggregation of key and emerging risks and/or operational risks and
Builds and manages a high performing team of risk professionals
through recruitment, training, coaching, performance management and
related managerial activities.
Partners with key stakeholders in the business and oversees the
formulation of stress test plans, identification, assessment and
documentation of risks and controls, including risks associated
with new or modified products, services, distribution channels,
regulations and/or third-party operations.
Directs the oversight of model risk through model documentation
review, assessment of performance monitoring, model validation, and
Directs teams in the development of risk dashboards and
reporting formats in alignment with risk appetite/profile and leads
teams in the identification, quantification and aggregation of
risks using analytical methodologies.
Reviews, communicates and recommends the development of risk
policies and procedures in partnership with senior leaders to
ensure appropriateness and adequacy versus industry best practices
and regulatory requirements.
Accountable for the development, implementation and oversight of
risk management frameworks.
Oversees the preparation of key reports and communications and
may present to governance committees, senior leaders, regulatory
bodies and the USAA Board of Directors.
Minimum Education & Experience:
Bachelor's degree in Risk Management, Business, Finance, or a
4 additional years of related experience beyond the minimum
required may be substituted in lieu of a degree.
8 years of risk management, regulatory or operations experience
in a relevant functional area to include banking, insurance,
financial services, audit, project management, public accounting or
other related operational area. Or advanced degree/designation in
Risk Management, Business, Finance, or other discipline relevant to
risk management and 6 years of work experience in a discipline
relevant to risk management. Or PhD in Risk Management, Business,
Finance, or other discipline relevant to risk management and 4
years of work experience in a discipline relevant to risk
3 years of direct team lead or management experience.
Advanced risk management experience in a complex institution
and/or highly matrixed environment related to banking, insurance
and/or financial services.
Demonstrated experience in conflict resolution management and
ability to effectively challenge at all levels of management and
influence business outcomes.
Experience leading and directing work with both internal and
external partners in a highly collaborative environment.
Demonstrated critical thinking and knowledge of data analysis
tools and techniques and decision-making abilities, to include
demonstrated ability to effectively make data-driven decisions.
Proactively identifies potential concerns and follows-up to
Advanced knowledge of Microsoft Office products including Excel
8+ years of 1st and/or 2nd LOD experience in IT risk management
within a large financial institution focused on assessing
information systems and technology risks and controls, with a
demonstrated background in applying risk & control, security and
Proven ability to effectively assess process, risk and controls,
identify emerging risks and issues, analyze large bodies of risk
data, and communicate results in a concise and comprehensive manner
to multiple stakeholders across the organization
Proven ability to communicate effectively across the 1st and 2nd
Lines of Defense and build collaborative relationships.
Possess related industry certifications, such as CISA, CISSP,
ITIL, CIA, CRISC, CGEIT or CRMA
Previous technical domain experience to include IT
Operations/Maintenance, IT Strategy/Architecture, Application
Development and Design and/or Project Management
Experience working with Risk, Security or Audit frameworks
(FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16)
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is available for this position.