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Facilitator II

Company: USAA
Location: Scottsdale
Posted on: November 20, 2020

Job Description:

Purpose of JobWe are currently seeking a Facilitator for our Phoenix Campus.

Facilitates learning on a variety of subjects including complex technical, customer service and managerial skills. Facilitated learning can take place in person or via virtual environment.

Job Requirements
About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For--, and we've ranked among Victory Media's Top 10 Military Friendly-- Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers - World Class Benefits (31 seconds)

--- Facilitates learning discussions, learning activities, coaching, and small group interactions.
--- Instructs employees on job specific technical and customer service skills in multiple learning environments including classrooms, labs, and virtual capabilities.
--- Identifies employee performance level and provides developmental feedback.
--- Supports peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions.
--- Maintains business and learning skills/acumen through skills update and professional development.
--- Identifies needed course maintenance, makes recommendations and completes course revisions as appropriate.

Minimum Requirements

--- Bachelor's degree required (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree).
--- Applicable licenses as required.
--- 2 or more years facilitator/instructional or relevant functional experience.
--- Excellent written and oral communication skills.
--- Demonstrated ability to lead and manage teams, facilitate training, and provide one-on-one coaching.
--- Developing knowledge of Microsoft Office Products (Excel, Word, PowerPoint).

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred

--- Maintain/Obtain applicable licenses as required: Have held an active Adjuster's License from any state for at least 5 years OR (in lieu of an Adjuster License) an Industry recognized insurance related designation (i.e. CPCU, AIC, CLU or other insurance related designation other than SCLA). Note: The Claims Eagle program is USAA recognized and not considered an industry recognized designation.
--- 3+ years relevant residential property claims adjusting experience, to include personal property and dwelling
--- Experience as an inside property adjuster to include working directly for a standard insurance provider, scoping the loss, writing an estimate, and managing losses
--- Knowledge of homeowner property policies and endorsements
--- Xactimate Affiliated Trainer and/or Level 1 or 2 certification
--- Flexible and open to changes in work tasking and schedule, have the ability to travel up to 15% of the time and ability to work outside of core hours as needed

--- Prior experience in facilitation role
--- Prior experience with facilitating virtual/distance learning sessions (using WebEx Training Center, Skype, or other virtual training platforms)
--- P&C professional designation

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement), or must have manager's approval prior to posting.

Last day for internal candidates to apply to the opening is 11/15/20 by 11:59 pm CST time.

Keywords: USAA, Scottsdale , Facilitator II, Other , Scottsdale, Arizona

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