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Solutions Architect

Company: Reputation.com
Location: Scottsdale
Posted on: November 22, 2020

Job Description:

ABOUT : [ is the undisputed leader in reputation experience management and consistently delivers innovative, customer-driven solutions to household brands such as Nissan, Public Storage, US Bank, GM, Ford, and Kaiser Permanente. Our SaaS-based platform and patented Reputation Score helps marketers, operations and customer experience professionals improve their reputation by managing tens of millions of reviews and interactions across hundreds of thousands of customer touchpoints. We now live in a feedback economy, where the customer's voice is paramount, and every online review could make or break a business. is hyper-focused on unlocking the power of customer feedback to improve business reputation and drive growth. We innovate with a purpose and are obsessed with big data - it's at the core of everything we do. Our focus on people extends beyond our customers to our employees, who are our most valuable asset. We are a gritty and passionate bunch - best defined by the belief that diversity is a business essential, promises matter, and philanthropy is the foundation for a built to last organization. We cultivate a culture where being a straight shooter is celebrated, and personal hustle is vital to our collective success. There is no prize for second place! Speaking of employee hustle - the company was recently named to the 2020 Inc. 5000 list [ Inc. magazine's annual ranking of America's fastest-growing private companies, for the second year in a row. We were also ranked No. 1 in Enterprise Online Reputation Management in G2s Summer 2020 report. has over 250 integration partners and has forged strategic alliances with marquee-name brands, including Google [ Facebook, JD Power [ , and . Altogether, these partnerships amplify 's credibility in the industry and provide new opportunities for innovation. "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." Warren Buffett WHY WORK AT * We are an innovation engine with 31 technology patents, ranked in the top three of all competitors. * Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019. * The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms. * We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit. * Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed. * Who thrives at Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck. JOB SUMMARY: The Enterprise Solutions Architect provides technical leadership on [ implementation projects. This person is primarily responsible for evaluating the customer's technical and functional requirements and for developing a sound architectural blueprint in line with their business goals. As an experienced practitioner, the Enterprise Solution Architect will advise customers on best practices for implementing Online Reputation Management within large Enterprise customers globally. This person will be an influencer and thought leader and will also possess the in-depth technical expertise and credibility to provide detailed guidance to the implementation team. The Enterprise Solution Architect will perform hands-on activities as required to ensure project success. The Enterprise Solutions Architect will form relationships with senior stakeholders and drive a solution architecture delivery roadmap for multi-phase transformation projects. Will become the trusted Solution Architecture Advisor to the technology and business leaders on customer projects, brings to bare the lessons learned and experiences, Product and Engineering Managers to secure success customer go-lives and achievement of business value. RESPONSIBILITIES: * Draw upon experience working at the enterprise level to deliver multiple complex solutions and successfully drive the engagement team towards an optimal solution. * Conduct requirements gathering and analysis sessions with clients. * Enable customer and partners to successfully integrate [ platform into the customer's ecosystem. * Ensure that projects remain on-time and on-budget, while delivering within the scope defined in the Statement of Work. * Address scope creep through change order management in a proactive manner. * Facilitate large group meetings with diverse sets of project stakeholders. * Communication and confirmation/selling to executive level sponsorship, both on the customer side and within [ * Translate requirements into functional design documents and review and critique both functional and technical designs. * Lead teams of consultants, developers and additional Solution Architects. * Develop training materials and conduct end-user training. * Create End To End Process flows that describe each step involved to complete a specific functional task. * Develops solutions and level of effort estimates for work in support of new and existing business. * Is expected to become as an internal (Subject Matter Expert) SME in one or more [ technical domains. * Remain technically curious and learn new technologies and functionality that push the capabilities of the [ platform. * Additional duties as assigned. QUALIFICATIONS: * Bachelors degree or foreign equivalent in Computer Science, Information Technology, Engineering, or a closely related field. * 10 plus years of post-baccalaureate, progressive experience in the same or similar occupation. * 10 plus years of customer-facing solution delivery and/or business consulting experience. * Experience with solution implementation in the area of Automotive. * Experience delivering multiple moderate to complex technical solutions at the enterprise level and an understanding of the foundational cycles of solution implementation. * Experience reviewing and critiquing both functional and technical designs. * Experience conducting requirements gathering and analysis sessions with clients and developing training materials and end-user training. * Travel to Customer site (

Keywords: Reputation.com, Scottsdale , Solutions Architect, Other , Scottsdale, Arizona

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