Enrollment Advisor (Scottsdale,AZ)
Company: Zovio
Location: Scottsdale
Posted on: January 10, 2021
Job Description:
Enrollment Advisor (Multiple Positions Available)
- Chandler, AZThe Enrollment Advisor position is a full-time
employment opportunity. The Enrollment Advisor guides prospective
and current students through one of the most important decisions
they will ever make the decision to earn their degree. You will use
your already fine-tuned critical thinking skills to help students
overcome a myriad of obstacles and open the door to endless
possibilities. In addition, you will be working in a high energy,
fast paced environment where you will be challenged by your peers
and managers to push yourself to new heights, and all of this in
one of the fastest growing industries over the last decade! We are
defining the new normal and we need people like you to help us
achieve that. The ideal candidate should possess:
- The will to succeed and provide opportunities for your students
and their families for generations to come!
- The ability to work in a team environment (must play nice in
the sandbox!).
- An Award-Winning positive attitude despite all circumstances
and a willingness to share your successes (we want you to help
others become the over-achiever YOU already are).
- Drive and Persistence We are looking for the BEST, not the
rest.
- An understanding of the value of a college degree.
- Relationship building skills that will inspire your students to
refer their friends and family to attend the University as
well.
- A proven track record of results-oriented success and/or
phenomenal customer service.
- Flexibility Some days might require 50 phones calls, others
250. Whatever it takes to get the job done!
- Strong computer skills (Our motto after all is "Technology
changes everything"). Essential Job Duties:
- Identifying and Qualifying Prospective Students.
- Represent the organization s brand well and carry the sense of
the organization s mission through each interaction.
- Maximize opportunities with potential students with regard to
outbound telephone calls with the intent to qualify prospective
students regarding the enrollment services process and program
offerings consistent with the University s academic catalogs and/or
University websites. Enrollment Advisors should be prepared to make
as many as 250 phone calls in a day.
- Develop and adhere to an effective call strategy that includes
communicating effective messages to potential students either
through oral or written communications. This call strategy may be
long term based on student circumstances and needs.
- Schedule and conduct enrollment services interviews.
- Identify and address concerns of prospective students.
- Must have the ability to meet the needs of a diverse student
population in order to ensure an overall positive back-to-school
experience.
- Student Progression/Servicing Existing Students/Administrative
Time.
- Follow up with current students through the completion of their
first course to ensure student support and success.
- Develop and implement a strategy for successful student
progression.
- Develop a network of students in order to generate
recommendations to the university (friends, family, etc.).
- We are a learning organization that being said, we expect you
to participate in various professional development/career pathing
opportunities in order to bring your best self to work daily.
- Participate and successfully complete all required company and
University training.
- Ability to reach the minimum expectations as laid out for the
Enrollment Advisor position (failure to do so could result in
termination). Additional Job Duties (include but are not limited
to):
- Regular, reliable attendance which adheres to assigned work
schedule including proper log in/log out for time recording, and
meal and rest periods.
- Responsible for adhering to a well-structured work day.
- Proactively partner with various Student Facing Departments to
ensure student success.
- Ability to work closely with managers and/or peers in a team
environment.
- Ability to accept and implement coaching and feedback.
- Adherence to all company and university policies. Comply with
state and federal laws. Upholds the company and University
compliance standards.
- Ability to access company and University resources in order to
maintain up to date knowledge about programs and process.
- Communicate (oral and written communications) professionally
with internal and/or external customers only utilizing approved
University templates.
- Maintain attention to detail with respect to enrollment
process.
- Maintain accurate and timely notes in student population
management tools.
- Create a student experience that generates excitement about our
programs such that students want to share their enthusiasm with
others.
- Other duties consistent with this position as assigned. Minimum
Requirements:
- 1 year of relevant experience.
- Computer Skills: Proficient with Microsoft Office Suite; other
systems knowledge required.
- Writing and Communication Skills: Ability to effectively
communicate with both internal and external stakeholders.
- Demonstrate high level attention to detail to ensure accuracy
of student documents.
- Ability to adapt in a changing environment. Preferred
Qualifications:
- Relatable CRM experience Education:
- A minimum of 60 college level credits and 1 year relevant
experience is required. Associated topics: academic assistance,
admission, admission counselor, advisor, proctor, public safety
officer, recruitment, safety, safety officer, safety officer
iii
Keywords: Zovio, Scottsdale , Enrollment Advisor (Scottsdale,AZ), Other , Scottsdale, Arizona
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