Customer Experience Assistant-Evening Shift
Company: CarMax
Location: Scottsdale
Posted on: January 10, 2021
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Job Description:
Job Description7971 - Phoenix CEC - 1515 W. 14th Street, Tempe,
Arizona, 85281 CarMax, the way your career should be! Provide an
iconic customer experience As an associate at one of our Contact
Centers, you'll ensure we're putting people first. You'll handle a
wide range of customer interactions and make it easy for them to
buy and finance the right car for their needs, making their lives
much easier. Whether you're talking to a customer on the phone,
working with them online, or answering their questions via text
message, your care and empathy will give them the personalized
experience they deserve. What you will do - Essential
responsibilities * Connect with customers online and over the phone
to answer customer questions, conduct follow ups, and confirm
appointments to best support the customer * Triage incoming calls
to the appropriate person or department to best assist the customer
* Complete administrative tasks such as processing payments and
updating information in our CarMax systems * Understand and adhere
to company policies and procedures including collection
policies/laws Learn and succeed as part of a team This is a
high-energy environment where you will work as a team to meet
goals. We'll give you everything you need to be the best you can
be. You will handle a wide range of customer interactions and make
sure everything goes smoothly, so the ability to quickly build
rapport with people and understand their needs is essential. We
will work and learn as a team. Qualifications and requirements *
High school diploma, or equivalent to 1-month related experience *
Thrive in a high energy and fast-paced environment * Speak and
listen effectively with CarMax customers via phone or in writing *
Strong written and verbal communication skills * Basic computer
knowledge, including word processing and typing skills Working
conditions * Pleasant but noisy office environment * Flexible work
hours with shifts that may include nights, weekends, and holidays *
Wears CarMax clothing (acquired through the company) at all times
while working in the store * Adhere to all CarMax policies
including, but not limited to, Attendance, Proper Recording of
Time, Asset Protection, EH&S (Environmental, Health & Safety),
and Standards of Professional Appearance About CarMax CarMax
disrupted the auto industry by delivering the honest, transparent
and high-integrity experience customers want and deserve. This
innovative thinking around the way cars are bought and sold has
helped us become the nation's largest retailer of used cars, with
over 200 locations nationwide. Our amazing team of more than 25,000
associates work together to deliver iconic customer experiences.
Along the way, we help every associate grow their career and
achieve their best, at work and in their community. We are
recognized for our commitment to training and diversity and are one
of the FORTUNE 100 Best Companies to Work For--. CarMax is an equal
opportunity employer, and all qualified candidates will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability
status, or any other characteristic protected by law. Upon an
applicant's request, CarMax will consider reasonable accommodation
to complete the CarMax Job Application.
Keywords: CarMax, Scottsdale , Customer Experience Assistant-Evening Shift, Other , Scottsdale, Arizona
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