Customer Service Representative I
Company: Sentry
Location: Scottsdale
Posted on: January 12, 2021
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Job Description:
OVERVIEWAt Sentry, our priority is providing exceptional
customer service and we currently have an opening for you to join
this exciting team. This is a great opportunity to start or grow
your career in a fun, team-focused environment, while facing new
challenges to develop professionally. We're looking for qualified
candidates who will thrive on the front lines by providing stellar
service to our customers over the phone. Bring your strong critical
thinking skills and a "can do" attitude to this fast-paced
position. Our customers often face concerns or questions outside of
normal business hours. To meet this need, our call centers are open
from Monday through Sunday. As a Customer Service Representative,
you will be a key factor in helping our customers by having
flexibility to work during these hours.Take the customer service
skills you have acquired over the years to the next level or make a
change and start down your new career path today with our growing
team of Service Professionals at one of the largest mutual
insurance companies in the U.S!WHAT YOU'LL DOAs a Customer Service
Representative, you'll work within our Non-Standard Auto and
Motorcycle customer call center to provide outstanding customer
service by responding to inbound calls. Additionally,
you'll:-----Handle a high volume of phone calls from agents and
customers-----Perform pre-underwriting screening-----Verify
coverage, evaluate submitted bills, and authorize
payments-----Advise customers of billing policies and procedures
and process policy changes-----Resolve customer inquiries and
maintain customer relations-----Complete administrative tasks and
input customer information into databases for documentationWHAT IT
TAKES* 2 years of In Bound Call Center experience* High School
degree or equivalent work experience* High level of accuracy with
data entry* Capable of communicating difficult news* Flexibility to
work during call center hours, must be available to work until 9 pm
during week days and have availability to work on Saturdays*
Ability to multi-task prioritizes, communicate effectively and
remain organized* Good working knowledge of PC based computers and
familiar with Microsoft Office* Underwriting and Rating knowledge
beneficialWHAT YOU'LL RECEIVEWe take great pride in making Forbes'
list of America's Best Midsize Employers since 2017. A lot of
different factors go into that honor, many of which contribute to
your job satisfaction. At Sentry, your total rewards go beyond
competitive compensation. Below are some benefits and perks that
you'll receive.* Generous Paid-Time Off--plan for you to enjoy time
out of the office.* 401(K) plan with a dollar for dollar match on
your first eight percent, plus immediate vesting to help strengthen
your financial future.* Group Medical, Dental, Vision and Life
insurance--to encourage a healthy lifestyle.* Pretax Dependent Care
and Health Expense Reimbursement Accounts--to ease taxes on health
spending.* Extensive Work-Life Resources--to lend a helping hand.*
Sentry Foundation gift matching program--to encourage charitable
giving.* Continue your education and career development through
Sentry University (SentryU).HOW YOU'LL APPLYIf you are interested
in joining Sentry's team, select the one position that you are most
interested in being considered for and complete your online
application details. If you have applied with us before, you will
only need to provide your email address and password. If this is
your first time applying, you'll need to create an account. Please
complete your application and upload your resume online.ABOUT
SENTRYAll of us at Sentry-more than 4,000 associates-have various
talents, skills, and backgrounds. We work together to deliver on
our promises to our policyholders every day. We're proud to offer a
full line of property, casualty, and life insurance products to
help protect businesses, cars, homes, lives, and retirement income.
Our headquarters is in Stevens Point, Wisconsin, with claims and
service offices located throughout the United States. From sales to
claims, and information technology to marketing, we enjoy a
rewarding and challenging work environment with opportunities for
ongoing professional development and growth. Our bright future is
built on a long track record of success. We got our start in 1904
and have been helping businesses succeed and protect their futures
ever since. Because of the trust placed in us, we're one of the
largest and financially strongest mutual insurance companies in the
United States. We're rated A+ by A.M. Best, the industry's leading
rating authority. Get ready to own your future at Sentry.
Opportunities await.EQUAL EMPLOYMENT OPPORTUNITYIt is our policy
that there be no discrimination in employment based on race, color,
national origin, religion, sex, disability, age, marital status, or
sexual orientation.TALENT ACQUISITION SPECIALISTThank you for your
interest in Sentry!Irma PastranaIRMA.PASTRANA@SENTRY.COM
Keywords: Sentry, Scottsdale , Customer Service Representative I, Other , Scottsdale, Arizona
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